Durban: Insurance Claims Clerk posted by Tower Group

January 18, 2026 Jobs in Durban

Tower Group

Kwazulu-Natal

Other Logistics

Job Description

Role Summary:

The Insurance Claims Clerk is responsible for processing, reviewing, and managing insurance claims accurately and efficiently. The role ensures compliance with company policies and regulatory requirements while providing high-quality service to clients and stakeholders.

Key Responsibilities:

Claims Processing:

Receive, review, and process insurance claims submitted by clients.

Verify that all required documentation and information are complete and accurate.

Enter claim data into the companys claims management system promptly and accurately.

Documentation & Recordkeeping:

Maintain organized and up-to-date records of all claims, correspondence, and supporting documents.

Ensure confidentiality and secure handling of sensitive client information.

Communication & Customer Service:

Serve as a point of contact for clients regarding the status of their claims.

Communicate with internal departments, adjusters, and external parties to gather necessary information.

Respond to client inquiries in a professional and timely manner.

Claims Verification & Investigation Support:

Conduct preliminary checks to verify claim legitimacy.

Identify discrepancies, missing information, or potential fraudulent claims and escalate to the supervisor.

Assist claims adjusters in investigations, if required.

Compliance & Reporting:

Ensure all claims are processed in accordance with company policies, procedures, and relevant insurance regulations.

Prepare and submit claims reports as requested by management.

Assist with audits and regulatory compliance documentation when required.

Continuous Improvement:

Identify opportunities to improve claims processing efficiency and client experience.

Stay updated on industry trends, insurance regulations, and company policy changes.

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How to Apply

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About Other Logistics Jobs in Kwazulu-Natal

In Kwazulu-Natal, South Africa, the logistics sector is a significant contributor to the country’s economy, with various industries relying on efficient supply chain management and transportation services. Typically, job opportunities in this field are available across different sectors, including manufacturing, e-commerce, and financial services. However, the demand for skilled professionals in logistics is often high due to the importance of timely delivery and reliable supply chains.

Generally, salaries for logistics positions in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R400 000 to R600 000 per annum, while senior roles can command higher salaries ranging from R800 000 to R1 200 000 or more, subject to individual qualifications and the specific requirements of the role.

Common skills required for logistics roles include effective communication, problem-solving, analytical thinking, time management, and adaptability. Typically, candidates with experience in supply chain management, transportation management, or operations management are well-suited for these positions. Additionally, knowledge of industry-specific software such as SAP or Oracle is often beneficial, particularly for more senior roles.

Logistics professionals can be found across various industries, including manufacturing, technology, and e-commerce. Commonly, companies within the financial services sector also require logistics staff to manage cash deposits and other sensitive materials. The manufacturing sector often employs logistics personnel to oversee production and distribution processes.

Career development opportunities in logistics are diverse and varied. Typically, entry-level positions can serve as a stepping stone to more senior roles, such as operations manager or supply chain coordinator. With experience and additional qualifications, professionals may transition into leadership roles, specializing in areas like procurement, logistics strategy, or business development.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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