Job Description
Transport Operations Controller
Our client is seeking an experienced Transport Operations Controller. The ideal candidate will excel in delivering outstanding customer service with a friendly and enthusiastic demeanor. As the Operations Controller, you will be the primary point of contact for client requests, container collections, and deliveries. Strong communication and organizational skills are essential for this role.
Principal Job Responsibilities:
Operations:
- Receive transport orders from customers and ensure all relevant information is gathered.
- Assist in drafting weekly delivery planning based on client requirements.
- Arrange deliveries of containers to clients depots/warehouses.
- Ensure timely deliveries and collections of clients containers.
- Prepare and provide third-party (subcontractors) transporters with Delivery Release Orders (DROs) when outsourcing.
- Make TPT Port bookings for container collection and monitor Navis every 2 hours for booking availability.
- Identify carrier depots for empty container turn-ins on DROs.
- Allocate free days to customers and ensure turn-ins occur within the allocated free days.
Drogon (Internal Container Tracking System):
- Allocate DRO packs to drivers based on container specifications once the vessel starts working.
- Ensure the driver doc pack (Customer DRO, empty turn-in, and Customer POD) is provided to the driver for port and customer signage.
- Send any allocation, collection, urgent empty collection, or hot delivery instructions to the driver through the Drogon system for acceptance and action.
Communication (Feedback and Follow-Ups):
- Provide regular feedback to clients regarding the ETA of vessels and containers.
- Follow up on the status of vessels and containers.
- Resolve escalated issues promptly and accurately.
- Maintain professional and effective customer service at all times.
Requirements:
- Matric or equivalent – required
- 1-2 years in a similar role and industry – required
- Experience with an ERP or transport industry system – advantage
- Intermediate MS Office Package skills, specifically Excel – advantage
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Logistics Jobs in Western Cape
The logistics industry in Western Cape, South Africa is an essential component of the country’s economy, with a strong focus on ensuring the efficient movement and storage of goods. Typically, this field experiences steady demand for skilled professionals due to the ongoing growth of e-commerce and international trade. As a result, there are various opportunities available for career advancement and professional development.
In terms of salary expectations, it is common for logistics professionals in Western Cape to earn a broad range of salaries, depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may fall within the R300 000 – R600 000 per annum bracket, while senior roles can command salaries up to R1 million or more. However, it is essential to note that actual salaries may vary significantly based on individual circumstances.
Common skills required for logistics professionals in Western Cape include a strong understanding of supply chain management, excellent communication and problem-solving abilities, attention to detail, and proficiency in industry-specific software such as transportation management systems (TMS) or enterprise resource planning (ERP). Additionally, having experience with data analysis, inventory management, and freight forwarding is often beneficial. Often, professionals in this field also possess strong analytical and technical skills.
The logistics industry in Western Cape commonly employs roles across various sectors, including financial services, technology, manufacturing, and e-commerce. Financial services companies require skilled logistics professionals to manage the delivery of critical documents and packages. Technology firms often need experts to oversee the efficient movement of hardware and software components. In manufacturing, logistics professionals play a crucial role in ensuring just-in-time delivery of raw materials and finished goods.
Career development opportunities for logistics professionals in Western Cape are numerous, with many companies investing in training and development programs to enhance employee skills and knowledge. Typically, career progression paths involve taking on increasingly senior roles within the company or transitioning into management positions. With experience, logistics professionals can also pursue careers in specialized fields such as supply chain management consulting or international trade.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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