Durban: IT Infrastructure and Network Engineer (DBN Hybrid) posted by Datafin
Posted on 2025-08-25 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Kwazulu-Natal / Durban |
Job Summary
Durban – KwaZulu Natal – South Africa
- Provide expert service delivery to clients.
- Lead by example with administrative tasks such as ensuring logs are up to date and time is accounted for in systems as per the company policy.
- Oversee and manage the design, development, and implementation of technical solutions.
- Analyse technical challenges and develop solutions.
- Research and recommend new technologies, processes, and procedures.
- Proactively identify opportunities to reuse or generalise existing services and product features.
- Expose technology and organisational needs throughout the field.
- Solve technical problems of the highest scope, complexity, and ambiguity for their customers and peers.
- Interface with Senior Management and enable techs to engage on department-level aspects of larger initiatives.
- Look for innovation opportunities between several teams.
- Propose initial technical implementation to support architectural changes.
- Ensure company-wide goals are aligned across the technical team.
- Provide a point of escalation for complex technical challenges.
- Attain a measurable impact on the work of the technical team.
- Interact with customers and other external stakeholders.
- Expose the work of the technical team and their business impact internally.
- Knowledgeable in all specialties practiced within the company.
- Provide clear and effective guidance for technical approaches to accomplish certification of designs by employing methodologies that bring the greatest overall value to the company.
- Provide technical review and approval of technical designs, especially those that are of high risk or new technology.
- Establish and maintain relationships with essential internal and external technical experts to ensure technical expertise is available and program requirements are being achieved.
- Develop and maintain Disaster Recovery and Business Continuity Plans.
- Be aware of scope creep and ensure that work effort is aligned with quotes and services.
- Be an escalation point for Senior Engineers (L4).
- Monitor and assess the performance of the technical team and provide feedback to Senior Management for growth and learning opportunities.
- Teach, mentor, grow, and provide advice and guidance to Engineers and service staff.
- Provide technical leadership and mentoring of technical staff.
- Partner with management and HR to assist in recruiting, hiring, training, and employee performance evaluations.
- Assist with identifying new and existing talent to be introduced to the business.
- Lead and manage technical projects from conception to completion as and when required.
- Align with the business technical methods, approaches, and products that meet the solution requirement.
- Take a leading role in projects that require thought leadership and guidance.
- Ensure they are on track regarding project tasks, providing assistance where required to Project Managers.
- Provide input and guidance during all phases of programs to solve challenging technical issues.
- Strive to meet project milestones on time in accordance with the project plan.
- Conduct reviews and audits of clients to ensure compliance with technical standards and client requirements.
- Collaborate with internal teams to address any discrepancies or issues identified during the audit process.
- Provide technical input and guidance to rectify audit findings and ensure client satisfaction.
- Ensure customer technical documentation is up to date at all times and is accurate.
- Maintain architect level certifications in products and vendors that align with the organisations vision.
- Actively grow your leadership and management skillset.
- Continuous development of leadership and management skills through various training interventions both through the company and personally.
- Work closely with Pre-sales Department and Sales Department ensuring constant alignment.
- Communicate effectively via company communication tools (WhatsApp, Teams, CRM, Service Desk).
- Lead by example always.
- Work with Engineers to help them achieve their work targets.
- Ensure that you are in the office 3 days a week to assist the team and lead by example.
- Be generous with your after-hours time to help your colleagues develop and learn from you.
- Be aware of and manage your stress levels to ensure you have a composed and calm demeanour always.
- Have a constant improvement mindset.
- Achieve your billable hours-based targets.
- Account for 100% of your time at the Service Desk.
- Ensure administration is always up to date in systems.
- Respond to work communications quickly and effectively.
- Have a get it done now attitude.
- Ensure sufficient diligence prior to escalation to management.
- Ensure matters that are escalated are done so timeously.
- Take accountability and responsibility for your role and duties.
- Minimum of 10 years of experience in Engineering or a related field.
- Proven experience in progressively responsible technical roles, including leadership positions.
- Senior experience in system design, architecture, and implementation.
- Proven track record of successful Project Management.
- Knowledge of best practices and secure design principles.
- A can do now mindset.
- Able to work effectively in stressful situations.
- Open minded to personal growth and development.
- Strong technical and analytical skills.
- Excellent problem-solving and critical-thinking skills.
- Excellent communication and interpersonal skills.
- Able to work as part of a team and independently.
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