Durban: IT Intern posted by BC Tech
Posted on 2025-08-18 00:00:00
| Employer | BC Tech |
|---|---|
| Category | Other IT/Computer |
| Location | Kwazulu-Natal / Durban |
Job Summary
Job Purpose
The IT Technical Intern will assist the IT team with day-to-day technical support, maintenance, and troubleshooting of hardware, software, and network systems. This role provides hands-on experience in a professional IT environment, supporting end-users, resolving technical issues, and learning best practices in IT service delivery.
Key Responsibilities
1. Technical Support & Troubleshooting
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Assist with diagnosing and resolving hardware, software, and network issues.
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Provide first-line technical support to internal staff (remote and on-site).
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Log and track support requests through the company’s ticketing/helpdesk system.
2. Hardware & Software Maintenance
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Support the setup, installation, and configuration of desktops, laptops, and peripherals.
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Assist with software updates, antivirus checks, and routine maintenance tasks.
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Help maintain inventory records of IT equipment and licenses.
3. Network & Systems Assistance
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Support the IT team in monitoring network performance and connectivity.
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Assist with setting up new user accounts, email addresses, and access permissions.
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Learn and apply basic network troubleshooting techniques.
4. Documentation & Reporting
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Maintain accurate documentation of IT processes, configurations, and incident resolutions.
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Assist in creating user guides and training material for common IT tasks.
Skills & Competencies
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Basic understanding of computer hardware, software, and networking concepts.
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Familiarity with Microsoft Windows OS, Office 365, and common business applications.
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Strong problem-solving skills and willingness to learn.
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Good communication and interpersonal skills.
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Ability to follow instructions and work as part of a team.
Education & Experience Requirements
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Currently studying or recently completed an IT-related qualification (e.g., Diploma or Degree in Information Technology, Computer Science, or related field).
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Basic knowledge of IT systems and troubleshooting.
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Prior internship or volunteer IT experience will be advantageous but not required.
Additional Information
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This is a learning role with mentorship and hands-on experience provided.
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The intern is expected to maintain confidentiality and adhere to company IT policies.
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Some after-hours or weekend work may be required for system updates or maintenance.
Performance Indicators
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Timely resolution of assigned support tickets.
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Accuracy and clarity of documentation.
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Demonstrated improvement in technical skills and knowledge.
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Positive feedback from IT team members and end-users.
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