Job Description
My client is seeking a Sales and Technical Support Manager to join their company.
Duties include:
- Customer service & sales support
- Build strong relationships with customers personally and professionally
- Managing your sales budget and gross margins
- Attending to customer complaints effectively and responding within 24 hours
- Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
- Preventative maintenance programmes and visiting customers to do audits on their equipment
- Identification and achievement of measurable technical and process developments and improvements.
- Liase between customer, planning and internal sales to ensure accurate forecasting
- To really understands the customers business and provide them with packaging solutions, not just bottles
Minimum Requirements:
- Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only)
- National Diploma in Electrical or Mechanical Engineering (N6)
- Previous sales experience in a technical sales role
- Must be organized and have the ability to build relationships with all levels of management at our customers
- Excel skills, and ability to generate reports and work with numbers when needed
- Highly self – motivated, energetic and ability to motivate others
- Proficiency in English, read, write, and ability to communicate professionally
- Own car and drivers license essential
- Must live near in or around Howick/PMB area.
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