Job Description
About the Role
We are seeking an experienced Senior Inbound Consultant to join our team in Durban, South Africa. As a key member of our inbound travel company, you will be responsible for providing exceptional levels of accuracy, creativity, and service delivery to international tour operators, travel agents, FIT & Group clients, and wholesale agents. With hybrid working arrangements, you will have the flexibility to work from home while maintaining regular office interactions.
Key Responsibilities
- Handle inbound travel enquiries from international wholesale agents and operators
- Prepare accurate and creative tailor-made quotations and itineraries using Tourplan
- Negotiate rates and secure services with suppliers to achieve competitive margins
- Convert quotes into confirmed bookings, ensuring seamless reservations and documentation
- Build and maintain strong relationships with clients and suppliers
- Ensure all itineraries are costed correctly, with accurate and profitable profit margins
- Monitor and manage booking files to ensure services are delivered as promised
- Provide pre-departure support, including travel documentation and concierge-style assistance
- Resolve operational issues swiftly and professionally
- Mentor and guide junior consultants where necessary
Requirements
Grade 12
Formal travel & tourism qualification
At least 35 years experience in inbound consulting within a DMC or tour operating environment
Strong working knowledge of Tourplan (a plus)
Comprehensive understanding of Southern African destinations, products, and logistics
Proven track record in handling FIT and Group bookings
Excellent communication skills, both written and verbal (English essential; additional languages advantageous)
High attention to detail and accuracy in costing and documentation
Ability to work under pressure, prioritise tasks, and meet deadlines
Strong client service orientation with problem-solving skills
Team player with a proactive, positive attitude
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary information not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Kwazulu-Natal
The IT and computer industry in Kwazulu-Natal is generally thriving, with a strong demand for skilled professionals to drive technological advancements and support business growth. Typically, the job market is characterized by a high level of competition, with many talented individuals vying for positions in this field. Commonly, this competitiveness results in attractive salary packages that reflect the industry’s value.
Salary ranges for IT and computer professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may command salaries within the range of R300 000 to R600 000 per annum, while senior positions or those in larger companies can expect salary ranges of up to R1 million or more. Experience, qualifications, and specific job requirements often influence actual salaries, so it is essential to research market rates for your desired role.
Common skills required for IT and computer professionals include proficiency in programming languages such as Java, Python, or C++, strong understanding of data structures, algorithms, and software engineering principles, and experience with cloud computing platforms like AWS or Azure. Additionally, many employers require IT professionals to possess excellent problem-solving skills, be able to communicate technical concepts effectively, and have a strong foundation in computer systems and networking fundamentals.
The IT and computer industry is a significant contributor to various sectors in Kwazulu-Natal, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require skilled professionals to support their digital transformation initiatives and maintain competitiveness in today’s fast-paced technological landscape.
Career development opportunities for IT and computer professionals in Kwazulu-Natal are numerous, with many institutions offering training programs, certifications, and apprenticeships to enhance skills and knowledge. Typically, career progression involves taking on more senior roles, specializing in specific areas of expertise, or transitioning into leadership positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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