Job Description
The Service Manager will oversee the daily operations of the service department, ensuring workflow efficiency, quality control, and customer satisfaction. The role requires strong leadership to manage technical teams, control costs, and ensure compliance with OEM and dealership standards. The successful candidate will be responsible for driving service performance, profitability, and continuous improvement. This position plays a key role in the overall customer experience and aftersales performance of the dealership.
Key Responsibilities:
- Manage and oversee the daily operations of the service department
- Lead, motivate, and develop service advisors, technicians, and support staff
- Ensure service targets, productivity, and efficiency benchmarks are achieved
- Monitor and control departmental costs and profitability
- Ensure compliance with OEM standards, dealership policies, and legal requirements
- Maintain high levels of customer satisfaction and handle escalated customer concerns
- Oversee warranty processes and ensure accurate claim submissions
- Ensure effective workshop planning, job allocation, and turnaround times
- Maintain accurate service records and management reports
- Implement and monitor quality control processes
- Ensure health and safety standards are consistently applied
- Drive continuous improvement initiatives within the service department
Key Attributes
- Strong leadership and people management skills
- Excellent organisational and time management abilities
- Customer-focused with a problem-solving mindset
- Results-driven and commercially aware
- High attention to detail
Requirements
- Relevant technical or automotive qualification
- Minimum of 5 years’ experience in an automotive service environment
- At least 3 years’ experience in a Service Manager or similar leadership role
- Strong understanding of workshop operations, warranty processes, and OEM standards
- Proficient in dealer management systems and Microsoft Office
- Valid driver’s licence
Remuneration:
Market-related salary based on experience
Only shortlisted candidates will be contacted
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Management Jobs in Kwazulu-Natal
In Kwazulu-Natal, the demand for Engineering Management professionals continues to grow, driven by a strong focus on industrial development and innovation. Typically, companies in this region require engineering managers who can oversee complex projects, lead cross-functional teams, and implement sustainable solutions to drive growth and efficiency. Generally, these roles are found across various sectors, including technology, manufacturing, and natural resources.
In terms of compensation, salaries for Engineering Management positions in Kwazulu-Natal vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be difficult to determine without specific data, it’s common for senior engineering managers to earn between R800 000 and R2 million per annum, although this can significantly exceed these figures for more senior or executive roles. Typically, those with less experience may start in the range of R500 000 to R1 million per annum, but this can also vary widely.
Common skills required for Engineering Management positions include project management, technical leadership, business analysis, problem-solving, and stakeholder engagement. These professionals must possess strong communication and collaboration skills, as well as the ability to interpret complex data and make informed decisions. Additionally, experience in lean manufacturing, six sigma, or other process improvement methodologies can be highly valued.
These roles are commonly found across various industry sectors, including technology, where companies like Google and Microsoft often require engineering managers with expertise in software development and IT infrastructure. In manufacturing, companies typically look for professionals who can optimize production processes and manage supply chain logistics. In natural resources, engineering managers may oversee operations and ensure compliance with environmental regulations.
Career progression opportunities for Engineering Managers are diverse, with many senior roles available within large organizations or as independent consultants. With experience, they can take on leadership positions such as department head or even CEO of a subsidiary company. Furthermore, specialized skills in areas like business analytics or digital transformation can open up new career paths and opportunities in the field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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