Job Description
Front Office Receptionist (Live-In Position)
My client, a well-established country estate in a tranquil hospitality setting, is seeking a professional, friendly, and highly organized Front Office Receptionist to join their team. This role is ideal for a service-driven individual who enjoys working with people and thrives in a guest-focused environment.
You will be the first point of contact for guests and visitors, ensuring a warm welcome, efficient front desk operations, and an exceptional overall guest experience.
Key Responsibilities
Guest Services
- Welcome guests warmly on arrival and assist with departures
- Manage accurate and efficient check-in and check-out procedures
- Handle guest enquiries, requests, and concerns with professionalism
- Provide information regarding facilities, services, and local attractions
- Ensure a consistently high level of guest satisfaction
Front Desk Operations
- Answer and direct telephone calls and messages
- Manage reservations and booking records using a property management system
- Process payments, invoices, and cash/credit transactions securely
- Maintain the cleanliness and presentation of the reception area
- Liaise with housekeeping and maintenance to ensure room readiness
Administrative Duties
- Maintain accurate guest records, logs, and reports
- Respond promptly to email and online enquiries
- Assist with general administrative tasks as required
- Uphold company policies, confidentiality, and safety standards
Team Collaboration
- Work closely with other departments to ensure seamless service delivery
- Participate in daily briefings and support team members during busy periods
Minimum Requirements
- Grade 12 / Matric (NQF Level 4)
- Previous experience in a receptionist, front desk, or customer service role (hospitality preferred)
- Basic computer literacy (MS Office, email, booking systems)
- Excellent communication skills in English (additional languages advantageous)
- Professional presentation and strong interpersonal skills
- Ability to multitask and work under pressure
- Reliable, punctual, and detail-oriented
Working Conditions
- Rotational shifts, including weekends and public holidays
- Live-in accommodation provided
What My Client Offers
- Competitive salary of R 6,000.00 per month
- Live-in accommodation
- Growth potential within a reputable hospitality environment
- Supportive team and positive working culture
How to Apply
Please submit your CV and a brief motivation outlining your suitability for the role.
Attention: Gordon
? .za
? WhatsApp: (***)***-****69
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in South Africa
The tourism and hospitality industry in South Africa is generally thriving, with many local and international businesses seeking skilled professionals to cater to the growing demand for travel and entertainment options. Typically, this sector offers a wide range of job opportunities across various industries, including leisure, education, and corporate sectors.
Salary expectations for roles within the tourism and hospitality industry can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be in line with or slightly above those found in the broader service industry. However, it’s essential to note that actual salaries may differ significantly due to variations in these factors. For example, a hotel manager in a large international chain may earn significantly more than an entry-level receptionist at a smaller local establishment.
Common skills required for roles in the tourism and hospitality industry include excellent customer service skills, language proficiency (English and/or Afrikaans), communication and problem-solving abilities, and adaptability in fast-paced environments. Additionally, many employers seek candidates with experience in food and beverage management, event planning, or marketing and sales. Other valuable skills include digital literacy, analytical thinking, and leadership potential.
The tourism and hospitality industry commonly employs professionals in various sectors, including financial services sector (e.g., tour operators, travel agencies), technology industry (e.g., app development, online booking platforms), manufacturing sector (e.g., food and beverage production), as well as local businesses catering to the needs of tourists and visitors. These industries often require individuals with a strong understanding of the local market, cultural sensitivity, and knowledge of regional attractions.
Career progression opportunities in the tourism and hospitality industry are diverse and varied. Typically, entry-level positions can lead to roles such as department manager or team leader within a few years, while more experienced professionals may take on senior management positions or start their own businesses. Ongoing development and education can help individuals stay up-to-date with industry trends, enhancing their skills and career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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