In the Software Testing capacity, the role is responsible for executing test plans and verifying the functionality of pull requests (PRs) merged by the development team. This includes ensuring that new features and bug fixes align with the specified requirements and do not introduce regressions.

In the Software Support aspect of the role, the individual is responsible for managing and resolving support tickets logged via Spiceworks. This includes assisting users with technical issues, unblocking users where needed, and occasionally performing manual database updates to restore functionality or resolve issues.

The role contributes directly to the quality and reliability of the software, as well as the efficiency and satisfaction of its users.

Responsibilities

Software Testing

• Execute manual test plans based on user stories and technical specifications.
• Validate functionality of merged pull requests (PRs) before deployment.
• Identify and log bugs or inconsistencies and follow up with developers as needed.
• Perform regression testing to ensure new changes do not negatively impact existing functionality.
• Collaborate with developers to clarify requirements and test outcomes.

Software Support

• Provide first-level support for users experiencing issues with the Gateway export system.
• Monitor and manage incoming support tickets via Spiceworks.
• Troubleshoot technical issues reported by users and provide timely resolution.
• Perform manual database updates when necessary to unblock users or resolve system errors.
• Document support cases and resolutions for future reference.
• Escalate unresolved or complex issues to the relevant technical team members.

Required Qualifications

• Basic understanding of software development and QA processes.
• Familiarity with bug tracking or ticketing systems (e.g., Spiceworks, Trello).
• Ability to follow structured test plans and accurately report findings.
• Strong problem-solving and analytical skills.
• Clear written and verbal communication skills.
• Basic SQL knowledge for querying or updating databases under supervision would be advantageous.
• A collaborative and proactive approach to working with technical teams and end users.
• High attention to detail and a commitment to delivering quality outcomes.