Menu Close

Durbanville: Debt Collection Call Centre Supervisor

Advertisement



Job Description

About the Role

We are seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within our collections team in Durbanville. As a key member of our leadership team, you will be responsible for managing, motivating, and developing a high-performing team of debt collection agents.

Key Responsibilities

  • Manage, motivate, and develop a team of debt collection agents
  • Drive daily, weekly, and monthly recovery targets
  • Monitor call quality, productivity, and performance metrics
  • Conduct coaching sessions and performance reviews
  • Handle escalated debtor queries and complex negotiations
  • Oversee recruitment, onboarding, and training of new agents
  • Ensure compliance with the NCA, POPIA, and Debt Collectors Act
  • Prepare and analyse performance and recovery reports

Requirements

  • Matric (Grade 12) essential
  • 5 years call centre experience
  • Minimum 23 years supervisory experience in debt collections
  • Strong knowledge of collections processes and relevant legislation
  • Excellent leadership, communication, and negotiation skills
  • Strong reporting and analytical ability

Salary & Benefits

Market-related basic salary: R22,000 – R25,000 per annum, plus benefits

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Accounting / Finance Jobs in Cape Town City Centre

In Cape Town City Centre, the accounting and finance sector is generally thriving, with a high demand for skilled professionals to support various industries. Typically, companies in this sector are looking for individuals with strong analytical skills, attention to detail, and excellent communication abilities.

View Job  Heidelberg: Financial Manager

When it comes to salary expectations, it’s common for accounting and finance roles in Cape Town City Centre to fall within the broad range of R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. However, please note that actual salaries can vary significantly, and this is only a general guideline.

In terms of common skills required for accounting and finance roles in Cape Town City Centre, typically these include proficiency in financial software (such as QuickBooks or Xero), strong analytical and problem-solving skills, excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other common skills include knowledge of Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS), as well as experience with budgeting, forecasting, and financial analysis.

The accounting and finance sector is commonly found in various industries, including financial services, technology, manufacturing, and retail. These roles often involve providing financial support to businesses, managing financial data, and ensuring compliance with regulatory requirements.

For career development, common progression paths for accounting and finance professionals in Cape Town City Centre include moving into senior roles such as financial controller or head of finance, or transitioning into related fields such as taxation, auditing, or business consulting. Typically, these roles require further education and training, such as a postgraduate diploma or degree in accounting or finance.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

View Job  Cape Town City Centre: Customer Care Team Lead

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Durbanville, Cape Town City Centre


Job Seeker Tip

Create a professional email address for job hunting - avoid nicknames or casual addresses.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Cape Town City Centre: Business Development Manager – Electrical Engineering

Jobs in Cape Peninsula February 28, 2026
Engineering

A leading engineering solutions provider is seeking an experienced Business Development Manager to drive revenue growth and expand market presence…

View Job  Pretoria: Accountant
View Job

Cape Town City Centre: Business Development Executive

Jobs in Cape Peninsula February 28, 2026
Sales

Business Development Executive Identify and sign up UK-based merchants to sell products on a prominent daily deals e-commerce platform. Cape…

View Job

Stellenbosch: Software Developer

Jobs in Cape Winelands February 28, 2026
Computing IT Software

Strong experience with JavaScript, Node.js, Vuetify, and AWS (MariaDB) Experience in C#, SQL, and Bootstrap (advantageous but not essential) Proven…

View Job

Nelspruit: Commercial & Operations Manager

Jobs in Mbombela February 28, 2026
Computing IT Software

Commercial & Operations Manager Duties and Responsibilities: Responsible for overseeing commercial performance, digital infrastructure, operational systems,...

View Job

Pretoria: Technical Sales Engineer

Jobs in Northern Suburbs February 28, 2026
Engineering

An engineering solutions provider within the mining and mineral processing sector is seeking a technically strong Technical Sales Engineer with…

View Job

Johannesburg: Technical Operations Manager (Engineering, Manufacturing & Projects)

Jobs in Central Johannesburg February 28, 2026
Engineering

Key Responsibilities Operational & Technical Leadership Lead Engineering, Manufacturing, and Project functions across multiple sites or business units....

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Durbanville

More Jobs in Your Area