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East London: Customer Service Consultant posted by Merand Corbett & Associates

Customer Service Consultant

Posted on 2025-03-10

Employer Merand Corbett & Associates
Salary 0
Category It Computer
Location Eastern Cape  /  East London

Job Summary

Key

Responsibilities:

  • Ensuring the service offering aligns with customer needs and identifying leads across the allocated Key Account Manager portfolios.
  • Resolving escalated inquiries or queries from Account Managers in a timely manner.
  • Ensuring client portfolios are efficiently serviced to guarantee customer satisfaction.
  • Maintaining accurate data integrity for all client portfolios.
  • Assisting with the preparation and presentation of business proposals for existing and new customers.
  • Maintaining close working relationships with Account Managers to identify and capitalise on business opportunities.
  • Managing documentation and records in line with the customer’s document retention strategy, keeping clients informed of due dates.
  • Effectively handling and resolving issues, concerns, and complaints within your portfolio or for allocated clients.

Required Qualifications, Education & Experience:

  • A minimum of a 3-year B-Degree.
  • At least 6 years of solid experience in Sales, Channel, and Consumer Marketing, Logistics, or Supply Chain.
  • Proficiency in English, with exceptional communication and interpersonal skills.
  • A keen eye for detail and a strong focus on achieving results.
  • A team-oriented mindset with the ability to collaborate effectively.
  • Strong business acumen, with the ability to engage with stakeholders at all levels.
  • Highly computer literate with excellent organisational skills.
  • Own vehicle and a valid driver’s license are required.

*Only shortlisted candidates will be contacted*
Customer Service Consultant position available in Eastern Cape, East London. This job position was posted by Merand Corbett & Associates. The job has been posted as a char8000 ad on 2025-03-10 at 01:00:48 in the It Computer category

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