East London: Medical Services Support Manager posted by Abantu Staffing Solutions
Posted on 2025-06-17 00:00:00
Employer | Abantu Staffing Solutions |
---|---|
Category | Other IT/Computer |
Location | Eastern Cape / East London |
Job Summary
Position description / overview:
- A vacancy exists for a Medical Support Services Manager based in East London, and reporting to the Practice Manager. The successful candidate will be responsible for the overall management of the Support Department, encompassing patient bookings, reception, reporting, authorisations, porters, drivers, and Ultrasound Assistants at all branches (5). The successful candidate will also be expected to work closely with the Doctors, managing their weekly duty roster. The successful candidate is expected to contribute a great deal to the effectiveness of the company in identifying methods of improvement of service, suggesting strategies and approaches, and in measuring the results of all of the efforts.
Minimum Requirements / Experience:
- Grade 12 / Matric
- Completed tertiary qualification (NQF 6 or higher) – Accounting, Finance, Radiology, Nursing, HR, Management or relevant to experience
- Relevant private healthcare industry experience
- Proven leadership, change and people management experience
- Understanding of the private healthcare industry, its challenges and role players (highly advantageous)
- Understanding of relevant and current legislation (highly advantageous)
- Knowledge or ability to learn medical and radiology related terminology, technical and clinical concepts and patient services business processes (highly advantageous)
- Experience working in a flexible, employee empowering work environment in a small to medium-sized company.
- Computer proficiency
- Drivers license, own transport and ability to travel to other branches and locations, when required
Responsibilities:
Ensure effective quality management and customer care by:
- Monitoring and improving quality metrics
- Managing data integrity and compliance to the organisations working procedures
- Developing and maintaining relationships with stakeholders
Ensure effective interpretation & application of contracts and funder rules by:
- Managing the bookings, authorizations and reception department to ensure that they comply with the funder rules
- Managing of do not arrive patients and communication and reminders of patient bookings
- Managing the collection of outstanding co-payments from patients
Facilitating effective cash flow management by:
- Implementing cash management processes to prevent losses
Governance and risk management:
- Preparing and ensuring sound audit compliances to achieve optimum business ethics
- Participating and developing action plans within the risk management teams to appropriate the correct controls
- Support tip-off investigations
Operational:
- Co-ordinating day-to-day operations within various departments
- Managing the support department at the respective branches
- Ensuring smooth workflow and patient allocation for radiographers and radiologists
- Liaising with patients and patient families
- Monitoring productivity and efficiency in the department
- Management of complaints
- Efficient communication within the departments and with radiologists, referring doctors and patients
- Compiling and producing Radiologists duty roster
- Providing support and training to new sites acquired by the New Business division when required
Ensure effective people management by:
- Demonstrating visible leadership skills in respect of the organisations values, operating models and strategies in order to support diversity and transformation
- Actively leading meetings and ensure participation of all members in order to ensure ISO compliance
- Ensuring quality staff members are recruited to fill approved vacancies in accordance with the companys transformation objectives
- Providing direction and inspiration to ensure staff are motivated and productive
- Managing and reviewing training plans that are compliant to the organisations WSP requirements in order to enable talent development
- Managing the performance of staff through the performance improvement process
- Ensuring all transactional processing is complete in order to provide employee compensation and benefits
- Ensuring productive working relationships are supported with minimum IR issues
- Ensuring all exit interviews are conducted in order to ensure the retention of staff
- Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness
Competencies / Skills:
- Problem-solving, analysis and judgement
- Resilience
- Engaging diversity
- Verbal & written communication and presentation
- Strong effective communicator
- Highly developed, demonstrated teamwork skills
- Ability to coordinate the efforts of a large team of diverse employees
- Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learning
- HR related activities e.g. overtime for payroll, Kronos, appointing staff and numerous HR related issues
- Fully computer literate with well-developed skills in email and MS Office suite of programmes
- Demonstrated ability to see the big picture and provide useful advice and input across the company
- Ability to lead in an environment of constant change
- To compile monthly Reports to Manco and as and when required or needed
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in East London
More jobs in Eastern Cape
Browse Other IT/Computer Jobs
Browse Abantu Staffing Solutions Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
East London: Paint Preparation Staff at Panelbeater – To Start Immediately posted by Elegant Square Panelbeaters
Panel beater with factory approvals require the services of persons with experience in preparing vehicles for painting Filing, flatting, primer, polishing,...
View Job
Paint Preparation Staff at Panelbeater – To Start Immediately
East London: Vehicle Assembler at Panel Beater – To Start Immediately posted by Elegant Square Panelbeaters
Panel beater with factory approvals require the services of persons to strip and assemble accident damaged motor vehicles.Requirements- Previous experience...
View Job
Vehicle Assembler at Panel Beater – To Start Immediately
East London: Occupational Therapist posted by Ikho Direct Recruitment
Locum Occupational TherapistsAre you an experienced Occupational Therapist seeking flexible locum work? We have opportunities in the East London area with...
View Job
Occupational Therapist
East London: Physiotherapist posted by Ikho Direct Recruitment
Urgent Locum Opportunity Physiotherapists Needed in East LondonWe are urgently seeking qualified and experienced Physiotherapists to join our team, working...
View Job
Physiotherapist
East London: Maintenance Officer – To Start Immediately posted by Elegant Square Panelbeaters
A position has become available for a person to act as our maintenance person at our premises in Wilsonia Industrial. Skills required- General building,...
View Job
Maintenance Officer – To Start Immediately
East London: Client Liaison posted by Elegant Square Panelbeaters
Looking for a vibrant Lady that is well presented.Must have- own Transport- Work under pressure- sober habits- People skills
View Job
Client Liaison
East London: Assembly Manager posted by Elegant Square Panelbeaters
Automotive knowledge is neededMust be able to work under PressureAnd have people skills.
View Job
Assembly Manager
East London: BUYER/PROCUREMENT ADMINISTRATOR
PROCUREMENT ADMINISTRATOR EAST LONDON - Advanced excel skills Pivot tablesGraphsspreadsheets etc. and a background in costings and bookkeeping would be...
View Job
BUYER/PROCUREMENT ADMINISTRATOR
East London: Junior Metrologist
Conduct dimensional quality control on parts tooling and measuring instruments and to ensure that products are to customer and company quality standard....
View Job
Junior Metrologist
East London: Branch Manager
We are seeking suitably qualified Branch Managers to oversee all branch operations and ensure alignment to the organisational business goals. We require a...
View Job
Branch Manager
East London: Accountant, East London
Applicants are required to meet the following criteria BCom Accounting with completed SAICA Articles BAP SA or AGA SA with a minimum of 3 years finance...
View Job
Accountant, East London
East London: HR Officer
HR Officer required for a renowned establishment in East London Cintsa Immediate candidates preferred HR systems Uniclox Verify employee attendance...
View Job
HR Officer
East London: Receiving Manager
Requirements Must have Matric Certificate Must have 3 - 5 years in a Management role in a Retail FMCG environment Must have previous experience with...
View Job
Receiving Manager
Port Elizabeth: Rental Agent (Property), East London
The successful applicant would be responsible for, but not limited to Canvassing for new residential and commercial rental properties Listing and marketing...
View Job
Rental Agent (Property), East London
East London: Events & Marketing Co-Ordinator
Role Purpose Responsible for the consistent delivery of expected service levels as well as effective communication both with clients as well as ensuring...
View Job
Events & Marketing Co-Ordinator
East London: ELECTRICIAN QUALIFIED (Wireman License Required)
ELECTRICIAN QUALIFIED Wireman License RequiredEAST LONDON Our client is seeking a skilled and certified 3-Phase Electrician with a valid Wireman License to...
View Job
ELECTRICIAN QUALIFIED (Wireman License Required)
East London: SALES EXEXUTIVE
SALES EXECUTIVE with EARTHMOVING Industry experience Degree in Business Management, Marketing or Related field will be an Advantage TECHNICAL ACCUMEN -...
View Job
SALES EXEXUTIVE
South Africa: Logistics Planner East London
AUTOMOTIVE INDUSTRY Tertiary qualification is essential. Knowledge of SAP or a similar system would be advantageous Display a high degree of accuracy and...
View Job
Logistics Planner East London
South Africa: Accounting Supervisor East London
AUTOMOTIVE INDUSTRY Educational requirement CASA or equivalent qualification 1-2 years relevant experience is essential Experience in the automotive...
View Job
Accounting Supervisor East London
East London: Retail Manager posted by CUM BOOKS
As an experienced Retail Manager, you will oversee the daily operations of our store, ensuring the smooth running of operations to maximize the customer...
View Job
Retail Manager
East London: Logistics Inventory Controller (Contract)
Logistics Inventory Controller Contract required for an automotive company based in East London 3 - 6 month contract role with the possibility of going...
View Job
Logistics Inventory Controller (Contract)
East London: IT Sales Consultant
Requirements Grade 12 Minimum 3 years experience in sales of computer hardware, software, peripherals Must have valid drivers licence Understanding of IT...
View Job
IT Sales Consultant
East London: SALES AND ESTIMATING MANAGER (PRINTING INDUSTRY)
SALES AND ESTIMATING MANAGER EAST LONDON - Our client is seeking a strategic and results-driven Manager to lead their sales team, manage estimating...
View Job
SALES AND ESTIMATING MANAGER (PRINTING INDUSTRY)
East London: Property Administrator
This critical role involves supervising billing and collections operations, managing a clerical team, and handling a personal portfolio of buildings...
View Job
Property Administrator