Menu Close

East London: Medical Services Support Manager posted by Abantu Staffing Solutions

East London: Medical Services Support Manager posted by Abantu Staffing Solutions

Posted on 2025-05-21 00:00:00

Job Summary

Position description / overview:

  • A vacancy exists for a Medical Support Services Manager based in East London, and reporting to the Practice Manager. The successful candidate will be responsible for the overall management of the Support Department, encompassing patient bookings, reception, reporting, authorisations, porters, drivers, and Ultrasound Assistants at all branches (5). The successful candidate will also be expected to work closely with the Doctors, managing their weekly duty roster. The successful candidate is expected to contribute a great deal to the effectiveness of the company in identifying methods of improvement of service, suggesting strategies and approaches, and in measuring the results of all of the efforts.

Minimum Requirements / Experience:

  • Grade 12 / Matric
  • Completed tertiary qualification (NQF 6 or higher) – Accounting, Finance, Radiology, Nursing, HR, Management or relevant to experience
  • Relevant private healthcare industry experience
  • Proven leadership, change and people management experience
  • Understanding of the private healthcare industry, its challenges and role players (highly advantageous)
  • Understanding of relevant and current legislation (highly advantageous)
  • Knowledge or ability to learn medical and radiology related terminology, technical and clinical concepts and patient services business processes (highly advantageous)
  • Experience working in a flexible, employee empowering work environment in a small to medium-sized company.
  • Computer proficiency
  • Drivers license, own transport and ability to travel to other branches and locations, when required

Responsibilities:

Ensure effective quality management and customer care by:

  • Monitoring and improving quality metrics
  • Managing data integrity and compliance to the organisations working procedures
  • Developing and maintaining relationships with stakeholders

Ensure effective interpretation & application of contracts and funder rules by:

  • Managing the bookings, authorizations and reception department to ensure that they comply with the funder rules
  • Managing of do not arrive patients and communication and reminders of patient bookings
  • Managing the collection of outstanding co-payments from patients

Facilitating effective cash flow management by:

  • Implementing cash management processes to prevent losses

Governance and risk management:

  • Preparing and ensuring sound audit compliances to achieve optimum business ethics
  • Participating and developing action plans within the risk management teams to appropriate the correct controls
  • Support tip-off investigations

Operational:

  • Co-ordinating day-to-day operations within various departments
  • Managing the support department at the respective branches
  • Ensuring smooth workflow and patient allocation for radiographers and radiologists
  • Liaising with patients and patient families
  • Monitoring productivity and efficiency in the department
  • Management of complaints
  • Efficient communication within the departments and with radiologists, referring doctors and patients
  • Compiling and producing Radiologists duty roster
  • Providing support and training to new sites acquired by the New Business division when required
View Job  Johannesburg: Workshop Manager

Ensure effective people management by:

  • Demonstrating visible leadership skills in respect of the organisations values, operating models and strategies in order to support diversity and transformation
  • Actively leading meetings and ensure participation of all members in order to ensure ISO compliance
  • Ensuring quality staff members are recruited to fill approved vacancies in accordance with the companys transformation objectives
  • Providing direction and inspiration to ensure staff are motivated and productive
  • Managing and reviewing training plans that are compliant to the organisations WSP requirements in order to enable talent development
  • Managing the performance of staff through the performance improvement process
  • Ensuring all transactional processing is complete in order to provide employee compensation and benefits
  • Ensuring productive working relationships are supported with minimum IR issues
  • Ensuring all exit interviews are conducted in order to ensure the retention of staff
  • Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness

Competencies / Skills:

  • Problem-solving, analysis and judgement
  • Resilience
  • Engaging diversity
  • Verbal & written communication and presentation
  • Strong effective communicator
  • Highly developed, demonstrated teamwork skills
  • Ability to coordinate the efforts of a large team of diverse employees
  • Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learning
  • HR related activities e.g. overtime for payroll, Kronos, appointing staff and numerous HR related issues
  • Fully computer literate with well-developed skills in email and MS Office suite of programmes
  • Demonstrated ability to see the big picture and provide useful advice and input across the company
  • Ability to lead in an environment of constant change
  • To compile monthly Reports to Manco and as and when required or needed

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in East London, Eastern Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

View Job  Johannesburg: Marketing Manager posted by Hire Resolve

More related positions


East London: Estimator at Panelbeater – To Start Immediately posted by Elegant Square Panelbeaters

Panel beater with factory approvals require the services of a in-house estimator.Requirements- Audatex experience, training or certification preferred-...


View Job
Estimator at Panelbeater – To Start Immediately

East London: Assembly Manager at Panel beater – To Start Immediately posted by Elegant Square Panelbeaters

Panel beater with factory approvals require the services of a competent person to manage our vehicle assembling department.Requirements- Previous experience...


View Job
Assembly Manager at Panel beater – To Start Immediately

East London: Financial Manager

Responsibilities Oversee all financial activities including budgeting, forecasting, and financial reporting Develop and maintain financial policies and...


View Job
Financial Manager

East London: Chief Financial Officer (5Year – FTC)

Job Responsibilities Financial Strategy and Leadership Develop and implement financial strategies to support the companys business goals and long-term...


View Job
Chief Financial Officer (5Year – FTC)

East London: HR Assistant (4 month Temp role – East London)

Our Client is looking for an experienced and proactive HR Assistant with a strong background in recruitment to join the team. This is a 4 month Temp role...


View Job
HR Assistant (4 month Temp role – East London)

East London: Paint Preparation Staff at Panelbeater – To Start Immediately posted by Elegant Square Panelbeaters

Panel beater with factory approvals require the services of persons with experience in preparing vehicles for painting Filing, flatting, primer, polishing,...


View Job
Paint Preparation Staff at Panelbeater – To Start Immediately

East London: Vehicle Assembler at Panel Beater – To Start Immediately posted by Elegant Square Panelbeaters

Panel beater with factory approvals require the services of persons to strip and assemble accident damaged motor vehicles.Requirements- Previous experience...


View Job
Vehicle Assembler at Panel Beater – To Start Immediately

East London: ICU Nurse

Registered Nurse AICU QualifiedExperienced Introduction A vacancy exists for Registered Nurses AICU qualifiedexperienced reporting to the Unit Manager. The...


View Job
ICU Nurse

East London: Buyers Assistant

Experience Minimum 2years experience in a similar role in a retail environment Reporting Structure HOD of Buying Department Qualification Minimum...


View Job
Buyers Assistant

East London: Cluster Manager, East London

Applicants are required to meet the following criteria Higher Certificate National Diploma Degree Valid drivers and extensive travel required FMCG Sales ...


View Job
Cluster Manager, East London

East London: Assistant Accountant

Qualifications Grade 12 Tertiary qualification, BCom Degree or BTech in Financial Accounting Internal auditing Completed articles or part thereof would be...


View Job
Assistant Accountant

East London: Junior Spares Salesman

A client based in East London is looking for a dynamic Junior Spares Salesman to join their team. Key Responsibilities Sales and Customer Service Engage...

View Job  Pretoria: Accountant (Short-term insurance) posted by Hire Resolve

View Job
Junior Spares Salesman

East London: Assistant Accountant

Assistant Accountant required for a manufacturing company based in East London Qualifications Grade 12 Tertiary qualification, BCom Degree or BTech in...


View Job
Assistant Accountant

East London: Maintenance Supervisor

Well established company based in East London are seeking an experienced applicant to join their dynamic team Requirements Maintenancehandyman must be...


View Job
Maintenance Supervisor

East London: POS Installation & Support Technician – East London

Requirements High School qualification or equivalent. A and N qualification required. Previous experience in technical support, installation, or...


View Job
POS Installation & Support Technician – East London

East London: SAP Architectural Lead

Job Responsibilities Upgrade and Release Planning Develop and execute comprehensive upgrade and release plans for SAP applications, ensuring minimal...


View Job
SAP Architectural Lead

East London: Quality Laboratory Technician (Metrologist)

Job Description Plan and execute all necessary measurements in the lab Experience in writing measuring programmes. Conduct various testing functions within...


View Job
Quality Laboratory Technician (Metrologist)

East London: Service Manager (SAP Powertrain Applications)

Service Manager SAP Powertrain Applications required for a renowned automotive company Remote role Qualification and Experience Bachelors degree in...


View Job
Service Manager (SAP Powertrain Applications)

East London: Trade Counter Sales

Requirements Minimum 3 years experience in a technical sales environment. Strong technical background in Satellite TV, CCTV, IP Solutions, and Audio-Visual...


View Job
Trade Counter Sales

East London: SAP Architectural Lead (Remote)

Overview Our Client in the Automotive Industry is seeking a SAP Architectural Lead to join their team.The successful incumbent will oversee upgrade and...


View Job
SAP Architectural Lead (Remote)

East London: SAP User Access Management Specialist

The SAP User Access Management Specialist is responsible for managing user access and security within SAP systems. This role involves ensuring compliance...


View Job
SAP User Access Management Specialist

East London: Service Manager (SAP Powertrain Applications)

Overview Our client in the automotive industry is looking to employ a Service Manager SAP Powertrain Applications responsible for ensuring the successful...


View Job
Service Manager (SAP Powertrain Applications)

East London: Fitter/Millwright

Well established company based in East London are seeking a highly skilled and experienced Fitter Artisan to work as part of a small, dedicated maintenance...


View Job
Fitter/Millwright

East London: Counter Parts Sales

Minimum Requirements Must have at least 3 years experience in a Tractor Parts Sales capacity within the Agriculture Industry Must have a Grade 12...


View Job
Counter Parts Sales

East London: Financial Controller

RESPONSIBILITIES Oversee and manage all financial activities, including budgeting, forecasting, and financial reporting Develop and maintain financial...


View Job
Financial Controller

Share this to someone who needs a job:
Posted in Jobs in East London, Jobs in Eastern Cape, Jobs in South Africa, Other IT/Computer

More Jobs in Your Area