East London: Operations Manager, East London posted by Tower Group

Job Summary

JOB TITLE: Operations Manager

DEPARTMENT: CMS
LOCATION/REGION: East London, Eastern Cape
REPORTING TO: Technical Services Manager
TYPE OF EMPLOYMENT: Permanent

MAIN PURPOSE OF JOB
Responsible for managing and motivating all staff, ensuring a high-quality standard, on-time delivery, and achievement of targets.

KEY RESPONSIBILITY AREAS:

1. Responsible for overseeing the CMS Operation:

   • Manage the relationship with the Client while maintaining profitability and productivity.
   • Complete the full billing process, ensuring accuracy and completeness.
   • Plan, implement, and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances, and taking corrective actions to compensate for variances.
   • Manage financial and administrative requirements.
   • Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.
   • Ensure targets are met in accordance with customer scope.
   • Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
   • Ensure Operations strive to fulfill BBBEE objectives, such as procurement and recruitment.
   • Manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.

2. Promoting customer relations:

   • Maintain good relationships with external and internal customers and handle any customer complaints.
   • Ensure the Debtors Aging is kept current and escalate where necessary.
   • Promote interdepartmental cooperation and synergies.
   • Participate in daily morning meetings at Plant level with customer management.
   • Review quality as per standard operating procedure.
   • Develop, implement, and monitor guidelines for customer satisfaction.
   • Support Contracts Manager to grow the Operational & Technical Portfolio, find new business, and spot opportunities.

3. Manage all productive staff effectively and efficiently:

   • Plan and adjust staff workloads and allocate daily tasks to team members.
   • Provide advice, coordination, and support to team members.
   • Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
   • Ensure all staff are adequately trained in terms of their duties and legal requirements.
   • Use the Performance Management system to ensure all staff are appraised on their performance and receive sufficient training, coaching, and mentoring where applicable.
   • Ensure all new staff are properly inducted on all policies and procedures.
   • Ensure all department employees adhere to timekeeping and attendance standards.
   • Take corrective action on employees who do not comply with company policies and procedures.
   • Foster a team environment of inclusivity and transparency.

ADDITIONAL DUTIES:

• Ensure the department adheres to ISO 9001 Quality Processes and standards.
• Ensure the department adheres to ISO 14001 Environmental Processes and standards.
• Ensure the department adheres to ISO 18001 Health and Safety standards.
• Ethical approach to safety and compliance.

EDUCATION & EXPERIENCE:

• Matric/Grade 12.
• Any experience in Operations, Production, Project, or General Management is an advantage.
• 3+ years of working experience in the same or a similar position.
• Ability to effectively communicate at all levels (both internal and external customers).
• Proven record of planning and executing projects.
• Effective management and utilization of resources, including 50+ employees in a unionized environment.
• Must have sound computer knowledge and applications at an advanced level (Full MS Office Suite).

Applicants must reside in East London, Eastern Cape, South Africa.

Operations Manager, East London position available in Eastern Cape, East London. This job position was posted by Tower Group. The job has been posted as a premium ad on 2024-09-22 at 13:02:38 in the Logistics category

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