East London: Supervisor posted by Kempston Recruitment

Minimum skills and experience required:

• Grade 12 certificate
• Minimum 2 years’ experience in a supervisory role within retail
• Experience in customer service and team leadership
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Good organizational and problem-solving skills
• Ability to work under pressure and in a fast-paced environment
• Basic computer literacy
• Good phone etiquette

Duties and Responsibilities:

• Oversee daily activities of store staff during shifts
• Delegate tasks and monitor performance
• Motivate team members to meet productivity and customer service goals
• Assist with onboarding and training of new employees
• Ensure high standards of customer service are maintained
• Resolve customer complaints and queries efficiently
• Support staff in handling difficult customer interactions
• Promote a positive shopping experience
• Assist with opening and closing procedures, including cash-up and security checks
• Answer store phone calls professionally and courteously
• Provide accurate information and assistance to callers
• Take and relay messages clearly and promptly
• Maintain a calm and helpful tone, even under pressure
• Complete shift reports and handovers accurately
• Report operational issues to management
• Assist with scheduling and attendance tracking