East London: Support Office Clerk / Property Administration Clerk posted by Profile Personnel
Posted on 2025-05-18 00:00:00
| Employer | Profile Personnel |
|---|---|
| Category | Property Administrator |
| Location | Eastern Cape / East London |
Job Summary
Requirements:
- Grade 12
- Diploma in Accounting / Finance advantageous
- 2-3 years in a similar role
- Intermediate Excel skills
- Property experience advantageous
- Collections experience advantageous
- SAGE experience advantageous
Responsibilities include:
Leasing Administration
- Ensure accurate leasing administration, billing and timely processing of receipts/refunds:
- Maintain tenant files.
- Ensure billing corresponds to lease.
- Allocate tenant receipts.
- Investigate all un-allocated receipts and clear against tenant accounts.
- Process corrections of misallocations and unidentified receipts on a daily basis.
- Ensure invoice/statements are issued timeously and rental and accruals and receipts are accurate at all times.
- Ensure that pre-billing reports are checked for accuracy and approved for the next rent roll.
- Ad-hoc invoicing
- Manage processing of refunds when required.
Customer Liaison
- Proactively manages tenant collections & ensures excellent customer service is delivered:
- Maintain good relationships with all tenants in portfolio.
- Collection of monthly rental due for portfolio
- Reconciling of accounts
- Following-up daily, weekly, and monthly to ensure that debtors adhere to terms of payment.
- Ensure that queries on any outstanding balances and/or other issues are attended to by the relevant team leader and follow-up on balance of payment where required.
- Diarize payment arrangements for all outstanding balances and follow up telephonically on the agreed date.
- Proactively engage with tenants, creating and maintaining professional relationships though structured communication and meetings.
- Handling of tenant queries/complaints ensuring customer service SLAs are always adhered to.
- Effective relationship management ensuring that accounts are paid on time.
Accounts Payable Administration
- Ensures accurate accounts payable and cashbook processing for portfolio:
- Reconciles processed work by verifying entries and comparing system reports to balances.
- Record account expenses by cost centre and invoice details.
- Ensuring all vendor paperwork and accounts are up to date.
- Maintain accounts by verifying and posting account transactions.
- Full cashbook function including:
- Reconciliations between bank and ledger balances.
- Review cashbook to ensure there are no duplicated items.
- Following-up and clearing of reconciling items.
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