Our client is a Freight Forwarding Company.

Job Description

Operational Expertise in all aspects of the import process (Air/Sea and Road) and being able to create a roadmap towards continuous improvement.

Customer Satisfaction

• Ensure that all customers and their expectations are exceeded.
• Ensure that all customers are updated, every working day and on every shipment (status reports)
• Ensure that operational errors are immediately addressed and rectified. In such cases special attention is to be paid to the customer being fully and continuously updated over and above the standard.
• All operational errors and customer service complaints are to be dissected, and corrective measures agreed upon with the NOM / Ops Director. Post proactive solutions are to be implemented within 7 days to ensure that the same error and/or complaints do not persist.

Operational

• Ensure that all subordinates are working in accordance with the current department SOP.
• Supervise and oversee all of subordinate`s work – all documents uploaded to E-Docs
• Ensure that documented Quality checks are performed on subordinate`s work.
• Proactively mitigate operational errors.
• Ensure that the company slogan; IRA (Identify – Report – Action) is followed in all instances within the department.
• Operating System efficiencies: Ensure that all data is correctly entered into the operating system identify any operating system functions that will streamline the efficiency of the branch/dept
• RCG Compliance: Ensure that the department is 1005 RCG compliant.
• Identify and implement any departmental / inter departmental functions to streamline the dept
• Measuring of 3rd party efficiencies
• Ensuring that all 3rd party invoices are processed correctly and on time

Staff

• Identify the lack of skills and/or knowledge in all subordinates which are to be discussed with the NOM / OD to put in place improvement plans.
• Training – Ensure that all subordinates are trained in all the aspects of the department to successfully fulfil their role, as well as cross training of controllers ie back up controller for all client to ensure smooth operational functions
• Completion of monthly staff KPI`s and performance appraisals
• Appropriate and timely disciplinary action against staff (should the need arise)

Cost Management

• Identify opportunities in client tariffs, rates and Quotes which would increase profit margins.
• Identify pricing errors and flaws that could negatively impact the department profit margins and/or securing shipments.
• Ensure that there are no monetary losses due to the department errors.
• Ensure that all costs relating to your department are minimised as far as possible.
• Ensure that unnecessary costs relating to your department are ceased.
• Meeting with and negotiating rates and services with all third parties relevant to the department.

Prompt Billing and Accurate recognition of periodic profit

• Billing to be done within 48 hrs of ATD or prior to delivery (depending on client instructions)
• Ensure that all billing within the necessary billing period is completed as required
• Ensure that invoices and supporting documents (doc pack) are sent promptly to required parties to ensure no payment delays/cash flow issues

Reporting

• Checking of dept related financial reports weekly and same are correct prior to closing of month end
  • Wips and accruals – focus on accruals that are 30 days and older – there should be nothing 60 days and older
  • Invoiced files
  • Non invoiced files
  • Transaction report vs GP report
• Ensure that the dept month end financial and operational reporting are submitted to the OD and NOM within 4 working days of month end closure / operational reports as follows
  • Open file report – With explanation why files older than 3 months are still open.
  • Non-invoiced file report – With explanations why files have not been invoiced.
  • Monthly GP report – With explanations for all negative figures more than R1000.00 as well as any files that have an unusual percentage profit.
  • WIP & Accrual report – With explanation on ALL WIP and accruals older than 3 months.
  • Credit note report – with explanations on why a credit note was passed/keeping credit notes to a minimum

Qualifications

Senior certificate.

Skills

• Management experience with large team beneficial.
• Freight Forwarding experience essential.
• Cargowise essential

Salary/Package

Negotiable

Benefits

Negotiable

Job Post Expiration

2025-01-31

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Nono Mantjiu

Professional Career Services
Imports Manager position available in Gauteng, East Rand. This job position was posted by Professional Career Services. The job has been posted as a premium ad on 2025-01-31 at 15:09:14 in the It Computer category