Job Description
- 2-year diploma / 3-year diploma in support services or A+ and N+ (Please provide any other)
- IT-related certification, Diploma or Degree
Experience:
- Extensive experience in Office365
- Managing portal, administration of users (Azure AD Sync or Cloud), Advanced mail troubleshooting (Spam filtering, mail tracing and managing DNS records for best practice)
- Experience in desktop support both Hardware and Software (Onsite or remote), minimum 1 year.
Job Includes:
- Ticket management of client queries and issues (Logged telephonically or via email).
- Setup of client software, emails and troubleshoot issues thereof.
- Managing/troubleshooting of Office365 portal and exchange.
- Hardware, Patch management and Anti-Virus maintenance using RMM tools.
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