Job Description
- Solid understanding of LAN and WAN networks, including technologies such as MPLS and SD-WAN.
- Intermediate knowledge of wireless solutions (e.g., Cisco, Unifi, Ruckus, or similar).
- Hands-on experience with network hardware, including routers and switches.
- Strong understanding of core network protocols: TCP/IP, ACLs, VPNs, Switching, STP, VRRP.
- Knowledge of dynamic routing protocols such as BGP, OSPF, and EIGRP.
- Ability to conduct network checks, use monitoring tools effectively, and respond to alerts.
- Ability to implement policies aligned with industry best practices.
- Strong documentation skills with the ability to maintain accurate and clear technical records.
- Familiarity with common network monitoring tools and protocols.
Core Competencies:
- Strong analytical thinking and solid numeracy skills.
- Collaborative team player with excellent interpersonal abilities.
- Effective communicator in small group environments.
- Able to work independently and manage multiple priorities.
- Passionate, driven, and committed to producing high-quality work.
- Able to assess issues logically, seek assistance where necessary, and escalate appropriately.
Key Responsibilities:
- Collaborate with third-party vendors to resolve technical issues.
- Participate in an on-call rotation when required.
- Work closely with internal and external teams to ensure operational efficiency.
- Keep management updated regarding network or service-related issues.
- Understand common security vulnerabilities, threats, and attack vectors.
- Continuously update skills and pursue relevant certifications.
- Provide consistent and reliable service in a fast-paced, dynamic environment.
Minimum Requirements:
- Degree or diploma in Networking, Communications Networks, or N+ certification.
- 2–4 years’ professional experience within an ISP or MSP environment.
Preferred / Advantageous Certifications:
- Updated ITIL certification.
- CCNA, CCNP, MTCNA, or equivalent security certification.
- Fortinet, Sophos, or equivalent security systems certification.
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