Eastern Cape: Reservationist posted by Wild Dreams Hospitality

The ideal candidate will have prior Front of House experience in a luxury hospitality environment and strong administrative and communication skills to ensure seamless guest service from enquiry to arrival.

Candidate Requirements:

• Degree or equivalent from a reputable hotel school
• Minimum of 3 years’ experience in a similar Reservations role within a 5-star property
• Previous Front of House experience in a luxury hospitality setting
• Strong knowledge of reservations systems and guest service standards
• Excellent command of English, both written and spoken
• Strong communication and interpersonal skills with exceptional telephone etiquette
• Proficient in Microsoft Outlook, Word, and Excel; experience with Protel PMS advantageous
• Previous exposure to telesales or similar guest-facing sales functions
• High level of confidentiality, professionalism, and integrity
• Ability to remain calm and organised in a demanding environment
• Strong attention to detail, initiative, and the ability to work both independently and within a team

Candidate Responsibilities:

• Respond promptly and professionally to website, email, and telephonic enquiries
• Accurately quote, capture, and confirm bookings while ensuring all guest details are complete
• Build rapport with guests during the booking process and maintain excellent customer relationships
• Resolve guest queries and complaints effectively, escalating to the Reservations Manager when required
• Maintain and update the guest database to ensure accuracy of all information
• Support the department with efficient administrative systems and procedures
• Maximise revenue through upselling of lodge experiences and other services
• Develop thorough product knowledge of all lodge offerings, activities, and unique selling points
• Liaise with lodge teams and relevant departments to communicate special requests and booking details

This is a live-in position with a 3/1 work cycle.