Eastern Cape: Salon Manager posted by Staff Solutions
Posted on 2025-06-24 00:00:00
| Employer | Staff Solutions |
|---|---|
| Category | Other Retail |
| Location | Eastern Cape / Eastern Cape |
Job Summary
- Be able to demonstrate and instill the focus on your team, when dealing with guests
- Resolve customer complaints within 24 hours
- Understand and be able to advise guests on all treatments in the menu
- Actively promote and up/cross sell treatments
- Handle guest questions and concerns in a professional and accurate manner
- Answer calls in a friendly professional manner
- Ensure that the scheduler is well planned to accommodate guests as effective as possible
- Making sure that most citizens are available for high trade periods
- Ensure Total Guest Experience
Citizen Focus:
- On-board new citizens in the store and mentor them
- Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus)
- Manage citizens work schedule /rosters
- Coordinate citizen training schedules and bookings
- Communicate any staff/ guest problems that need attention to the Area Manager of the store
- Manage Disciplinary procedures and performance management with each citizen
- Drive individual targets per citizen with one on ones
- Manage stores PPE compliance
Operational Focus:
- Understands the benefits of our client’s loyalty program, and is able to train the team an drive focus on the program with all citizens in store and drive loyalty sign ups in the store
- Ensure that the store merchandising and general presentation is maintained according to our client’s standards
- Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check)
- Manage stock receiving procedures as per our client’s systems manual.
- Responsible for checking that stock has been captured accurately on ESP by FDC’s
- Assist with administrative accurate invoice filing and controls
- Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant
- Maintains a clean professional working environment by doing hygiene checks
- Maintains accurate stock levels and replenish inventory effectively
- Manage store expenses in line with allocated budgets from Area Manager
- Maintain hygiene standards by managing team and daily hygiene checks
- Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to time
Reporting:
- Submit talk show, team meeting agendas and feedback to relevant Area Manager
- Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
- Submit all relevant RS data to area managers monthly for accurate payroll
- Pulling of weekly sales figures to manage stores progress to monthly budget
Marketing:
- Communicate and ensure implementation of all national marketing and advertising campaigns at store level
- Making sure citizens are aware of all campaigns
- Collateral is displayed and implemented
- Citizens are trained and able to sell / market the campaign
Behavioural Responsibilities:
- Passionate Service – First and foremost focusses on serving the needs of guests
- Selfless Community – Actively works to better the environment for her/his team, rather than focusing only on individual needs
- Servant Leadership – Actively focuses on “serving” her/his guests and fellow citizens
- Unwavering Integrity – Is honest in all her/his dealings in the community
- Individual Growth – Actively works to better her/ his skills
Key Competencies:
- Computer Literate
- Exceptional communication skills (spoken, telephonic and written)
- Organised and systematic
- Detail orientated
- Must possess and aptitude for basic math and money handling skills
- Punctual
- Able to function under pressure in a fast-moving environment
- Able to manage multiple stores
- Self-directed and able to work independently
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Eastern Cape
More jobs in Eastern Cape
Browse Other Retail Jobs
Browse Staff Solutions Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Eastern Cape: RETAIL/FMCG Buyer posted by Staff Solutions
Buyer Responsibilities-Writing, placing and tracking purchase orders.- Ensuring products are purchased at the right time, to specification and at a good...
View Job
RETAIL/FMCG Buyer
Eastern Cape: Structural Technician posted by Hire Resolve
Hire Resolves client is a niche market civil and structural engineering consultancy, looking for a Structural Technician to join their team in Port...
View Job
Structural Technician
Eastern Cape: Engineering Manager (Design Manager) – Industrial Automation posted by Hire Resolve
Our client is looking for an Engineering Manager to join their team in Port Elizabeth. The successful candidate will lead the engineering division in...
View Job
Engineering Manager (Design Manager) – Industrial Automation
Eastern Cape: Stores Supervisor posted by Staff Solutions
Key ResponsibilitiesMaintain accurate stock records by reconciling theoretical and actual stock levels.Assist in maintaining accurate bills of materials for...
View Job
Stores Supervisor
Eastern Cape: ORCHARD MANAGER posted by Farm Manager SA
MINIMUM REQUIREMENTSnbspGrade 12Supervision of StaffCustomer ServicesStrategic PlanningDeveloping BudgetsEquipment MaintenanceTeamworkExcellent...
View Job
ORCHARD MANAGER
Eastern Cape: Code 14 Truck Driver posted by Staff Solutions
We are seeking an experienced Code 14 driver with a valid PDP for our client in Port Elizabeth.nbspThis role will be a 1-year fixed term...
View Job
Code 14 Truck Driver
Eastern Cape: Dealership HR | Payroll Clerk posted by GAP Consulting
Minimum RequirementsMust have 3 to 5 years experience as a HR and Payroll Administrator within the Automotive IndustryMust have a Bachelorrsquos Degree in...
View Job
Dealership HR | Payroll Clerk
Eastern Cape: Diesel Mechanic posted by Staff Solutions
We are seeking a qualified Diesel Mechanic for our client in the constructionsolar industry in Port Elizabeth, as well as sites across SA.nbspThis role will...
View Job
Diesel Mechanic
Eastern Cape: CANCELED Dealership Workshop Foreman posted by GAP Consulting
Minimum RequirementsMust have a minimum of 3 yearsrsquo experience as a Workshop Foreman within the Automotive IndustryMust be able to lead a teamMust have...
View Job
CANCELED Dealership Workshop Foreman
Eastern Cape: IT Technician posted by Staff Solutions
Job ResponsibilitiesnbspAssist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including Install, configure, and...
View Job
IT Technician
Eastern Cape: Head Guide posted by Wild Dreams Hospitality
The ideal candidate will have a strong background in guiding, team leadership, and ecological management. We are looking for someone who values consistency,...
View Job
Head Guide
Eastern Cape: Maintenance Technician posted by Staff Solutions
Mechanical and Electrical KnowledgeAbility to troubleshoot mechanical systems and electrical circuits.Strong fault-finding skills for both mechanical and...
View Job
Maintenance Technician
Eastern Cape: Administrator/Receptionist/Data Capturer Temps posted by Staff Solutions
ResponsibilitiesGreet visitors and handle incoming calls in a professional mannerGeneral office administrationData capturing, filing and other...
View Job
Administrator/Receptionist/Data Capturer Temps
Eastern Cape: Business Development Manager posted by Hire Resolve
Hire Resolves client arenbspspecialist in project engineering that facilitates projectsnbspnbspin Mechanical and Electrical Engineering. They are looking...
View Job
Business Development Manager
Eastern Cape: Dealership Group Marketing Manager posted by GAP Consulting
Minimum Requirements Must have 3 to 5 yearsrsquo experience as a Marketing Manager within the Automotive IndustryDegree in Marketing Business or related...
View Job
Dealership Group Marketing Manager
Eastern Cape: TPM (Total Productive Management) & Capability Specialist posted by Staff Solutions
Purpose of the jobExecution and management of the TPM program at site level including the management of training and development linked to key strategic...
View Job
TPM (Total Productive Management) & Capability Specialist
Eastern Cape: Lodge Manager posted by Wild Dreams Hospitality
Set amidst breathtaking landscapes and teeming wildlife, this prestigious lodge offers an immersive work environment that blends luxury hospitality with...
View Job
Lodge Manager
Eastern Cape: Engineering Storeman posted by Staff Solutions
Minimum RequirementsEducational QualificationsGrade 12 MatricExperienceProficient in ERP systems such as SAP.At least 3 years of experience in an...
View Job
Engineering Storeman
Eastern Cape: Warehouse Team Leader posted by Staff Solutions
Key Performance AreasDaily management and supervision of the teamGeneration of daily reports and taking corrective action when performance targets are not...
View Job
Warehouse Team Leader
Eastern Cape: New | PreOwned Vehicle Sales Executive posted by GAP Consulting
Minimum RequirementsShould have a minimum of 2 to 4 yearsrsquo experience as a Dealership New PreOwned Vehicle Sales Executive within the Automotive...
View Job
New | PreOwned Vehicle Sales Executive
Eastern Cape: Dealership Service Advisor posted by GAP Consulting
Minimum RequirementsMust have a minimum of 2 yearsrsquo recent experience as a Service Advisor within the Automotive IndustryGrade 12 Qualification...
View Job
Dealership Service Advisor
Eastern Cape: Dealership After Sales Manager posted by GAP Consulting
Minimum RequirementsMinimum of 3 to 5 yearsrsquo Dealership After Sales Manager experience within the Automotive IndustryRelevant Tertiary Qualification and...
View Job
Dealership After Sales Manager
Eastern Cape: CANCELED Petrol Vehicle Technician posted by GAP Consulting
Minimum RequirementsMust have a minimum of 3 to 5 yearsrsquo experience as Petrol Vehicle Technician within the Automotive IndustryMust have relevant Trade...
View Job
CANCELED Petrol Vehicle Technician
Eastern Cape: Head Guide posted by Wild Dreams Hospitality
Guests are accommodated in a blend of historic manor houses and eco-friendly pods, each thoughtfully designed with modern comforts and sweeping views. This...
View Job
Head Guide
Eastern Cape: Intermediate/Senior Software Developer posted by Staff Solutions
Company OverviewOur client is a leading Managed Service Provider MSP specializing in delivering customized ICT solutions. By leveraging world-class...
View Job
Intermediate/Senior Software Developer