Eastern Cape: Store Manager posted by Staff Solutions

About the Role

As Store Manager at Staff Solutions, you will be responsible for overseeing every aspect of store operations, from managing finances and stock levels to leading a team and delivering outstanding customer service. You’ll have the opportunity to make a direct impact on sales, profitability, and team success, all while creating an environment where customers feel valued and empowered.

Key Responsibilities

• Manage the Numbers: Ensure store sales and costs are aligned with the budget, achieving financial targets.
• Stock & Pricing: Implement pricing policies, monitor stock levels, and reduce shrinkage. Conduct weekly stock counts and competitor price checks.
• Operational Efficiency: Plan weekly stock needs and monitor negative stock reports to ensure smooth and efficient store operations.
• Increase Foot Traffic: Leverage store promotions, create eye-catching displays, and distribute materials to attract and engage customers.
• Lead by Example: Inspire and motivate your team to deliver exceptional service and strive for high customer satisfaction scores.
• Resolve Issues Quickly: Handle customer complaints and concerns swiftly, ensuring accurate and timely deliveries.
• Team Meetings: Hold monthly meetings to review performance, address any store issues, and discuss upcoming promotions. Keep your team engaged and aligned with store goals.
• Invest in Training: Ensure your team receives the necessary training and development. Hold regular one-on-one meetings and performance reviews to encourage growth.
• Performance Management: Oversee daily operations, manage absenteeism, and take necessary disciplinary action when required.
• Stock Control: Maintain accurate stock levels, ensuring out-of-stock items are minimized (keeping it below 2%).
• Stock Reporting: Submit weekly negative stock lists and monitor stock against targets to keep everything running efficiently.
• Stock Availability: Keep key stock items available at all times, especially high-demand products.
• Start Strong: Arrive 30 minutes before opening to conduct a store walkthrough and ensure everything is ready for a productive day.
• Finish Strong: Plan next-day deliveries with the Yard Manager and ensure your team is prepared and looking sharp.
• Vehicle Management: Ensure that vehicles are well-maintained, cleaned regularly, and ready for use. Track service dates and manage vehicle-related expenses.
• Store & Yard Cleanliness: Maintain a clean, organized store and yard. Ensure products are neatly merchandised and accessible for customers.

Requirements

Proven experience in retail management with a strong track record of driving sales, profitability, and customer satisfaction.

Excellent financial management skills and the ability to meet budget targets.

Strong leadership abilities with a passion for developing and motivating teams.

A proactive, problem-solving mindset with the ability to thrive in a fast-paced environment.

A keen eye for detail, ensuring high standards of store presentation, cleanliness, and operations.

Qualifications

None specified

Salary & Benefits

Salary details not specified.