Qualifications Diploma or Degree in Hospitality Management, Tourism, or related field (preferred). FGASA knowledge and first aid training (advantageous for safari lodges). Valid drivers license (essential). Experience 25 years experience in lodge/hotel operations. Supervisor or department head experience (F&B, Front Office, Housekeeping, or Guest Relations). Experience in remote or wildlife lodge environments is an advantage. Technical Skills Strong knowledge of lodge operations, guest service standards, and hospitality systems. Proficiency in property management systems (e.g., OPERA, Panstrat, Semper, NightsBridge). Excellent communication and conflict-resolution skills. Basic financial understanding: budgets, cost control, and reporting. Ability to manage multiple departments simultaneously. Core Competencies Leadership and team management. Strong organisational and multitasking abilities. Guest-focused mindset with a high level of professionalism. Problem-solving and decision-making skills. Ability to work under pressure and maintain composure. Personal Attributes Well-presented, friendly, and service-oriented. Adaptable and comfortable working in remote environments. Reliable, honest, and self-motivated. Passion for hospitality, wildlife, and guest experiences.

Qualifications & Experience Minimum 3-5 years experience in lodge or hotel management Strong knowledge of luxury hospitality operations Experience in financial reporting and staff management Relevant hospitality or business management qualification Skills & Competencies Strong leadership and team management skills Excellent organisational, communication, and problem-solving skills Guest-focused with hands-on approach Ability to work under pressure in a remote lodge environment