Ehlanzeni: Guest Relations Consultant | Luxury Safari Lodge | Sabi Sands, South Africa | Ss posted by Kendrick Recruitment

Guest Relations Consultant | Luxury Safari Lodge | Sabi Sands, South Africa Kendrick Recruitment is currently seeking a Guest Relations Consultant for a Luxury Safari Lodge in Sabi Sands, South Africa. This is an exciting opportunity to join a world-class property, ensuring that each guest receives a memorable stay while contributing to the smooth operation of the lodge and maintaining the highest standards of hospitality. Requirements: · Grade 12; a qualification in Travel and Tourism is an added advantage · Minimum of 1 year experience in a similar guest relations or front office role · Sound knowledge of MS Office and ResRequest · Understanding of overall hospitality operations · Confident, presentable, and articulate, with strong people skills (tolerance, patience, and care) · Team player with positive attitude, enthusiasm, and emotional control · South African or valid work permit Key Responsibilities: · Perform reception and guest-facing duties, including check-in, check-out, and hosting meals when required · Obtain and manage reservation information, ensuring accurate communication to relevant departments · Meet and greet guests, providing information on accommodation, services, facilities, and activities · Deliver exceptional guest service, attending to requests and ensuring personal attention throughout their stay · Conduct periodic room and guest area checks to maintain high housekeeping standards · Communicate guest preferences, dietary requirements, and special requests to all departments · Coordinate effectively with internal teams and external partners such as park staff, tour operators, and transfer companies · Follow company sustainability practices and property standards · Adapt to changing schedules and work hours as required in a 24-hour operation Key Skills & Attributes: · Exceptional attention to detail and guest-focused mindset · Excellent written and verbal communication skills · Proactive, flexible, and solution-oriented with creative problem-solving skills · Strong time management, discipline, and ability to work under pressure · Committed, loyal, and adaptable with a professional demeanor · Ability to receive feedback openly and continuously improve performance Package: · Competitive salary (based on experience) · Live-in accommodation may be provided · Meals on duty · Uniform and operational support · Opportunities for growth within a respected luxury lodge group To apply for the Guest Relations Consultant position, please send your updated CV, reference letters, qualifications, and a recent head & shoulders photo today Please note: Due to the high volume of applications, only candidates who meet the listed requirements for the position will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.