Job Summary: Horizon Planning, Human Capital Management, Financial Management, Contracts/Supplier Management, Corporate Governance, Liaison- and Change Management, Continuous Leadership Development Networks, builds and maintains sound business relationships with customers Participates in the unit sales process in support of the Product Sales Representative and in conjunction with head office functions (Marketing & Sales, Pricing, Product Support, Mining department, etc.) Monitors market trends and analysis business opportunities with a view to maximising parts and equipment sales potential Monitors and approves steps in the unit sales process and monitors quality of service Reports on sales vs budget, problems, issues and continuous improvement issues Participates in and approves maintenance planning activities Manages the overall servicing process Manages and assumes accountability for correct job costing information Authorises credit notes and re-work Reports on service, costs and warranties Manages the parts sales process and authorises the parts obsolescence (scrapping) process Checks compliance to stock count policy & procedure and reviews stock reports Checks the safeguarding of assets Monitors issues with emergency- and back orders and resolves bottlenecks and delays Reviews Parts Variance Reports, Credit Note Reports, Parts Obsolescence Reports & makes decisions Collates and reports on parts data metrics, budget vs actual, problems and issues & availability Plans work and resource allocation in physical warehouse Manages the warehouse function for the branch Assumes accountability for the correctness of data entry with regard to inbound-, outbound- and stock storage and counting activities Manages the Product Support function for the branch Provides feedback to centralised product support on machine trends, data and or other issues which may impact improvements/customer satisfaction. Manages and controls expenditure Monitors the quality of supplier services and providing feedback if unsatisfactory Liaises/negotiates with suppliers Reporting to management on branch profitability, plan vs actual and explanations for variances or outstanding issues Maintains and enables a physical environment conducive to productivity and a positive image Manages branch offices and branch assets Monitors the safe usage of company vehicles & assets Conducts regular inspections on offices, buildings, parking areas, warehouses and yards and arranges for maintenance, fixes as required Recommends and obtains approval for upgrades and maintenance Monitors, controls and reports fixed costs vs budget Qualification: Business Related Diploma/Qualification (NQF level 6 or higher) Experience: 8 years or more experience in the construction and mining industry servicing multiple customers and managing an operational function with technical service support. 3 years operational management experience. Management of technical staff, business experience in customer liaison management, service level/contractual agreements, decision making and problem resolution in mining and construction industry (essential), financial management with regard to profitability and cost control, inventory management and reporting Financial management with regard to profitability and cost control, inventory management and reporting Specific knowledge requirements: ISO 9001/14001 OSHAS 18001 Occupational Health and Safety Act Fundamentals of Labour Relations act MS Word (High proficiency), MS Excel (High proficiency), MS Project & Outlook (High proficiency) MS PowerPoint (High proficiency), Valid Drivers License (essential)
