eThekwini: Complaints and Service Advisor posted by Customer Experience People SA Ltd

January 20, 2026 Jobs in eThekwini

Customer Experience People SA Ltd

KwaZulu-Natal

Customer service / support

Job Description

About the Role

Customer Experience People SA Ltd is seeking a detail-driven and customer-focused professional to support our complaints/customer service process across multiple areas, including administration, product/service complaints, and telephony. As a Complaints/Customer Service Support Advisor, you will deliver first-class customer service via telephony and email, supporting customers with empathy, active listening, and clear communication.

Key Responsibilities

Handle inbound and outbound calls answering queries about motor finance/insurance products and processes
Support complaint investigations by managing correspondence, records, and reporting
Ensure compliance with FCA regulations, Consumer Duty, and company standards
Communicate professionally with customers, dealers, and internal teams
Assist with identifying trends and root causes to improve processes

Requirements

Strong written and verbal communication skills
Excellent organisational and administrative ability
Customer service orientation with a professional telephone manner
Familiarity with complaint handling processes (motor finance experience desirable)
Proficiency in Microsoft Office
National Senior Certificate (Grade 12)/Matric with Maths & English
Clear Credit and Criminal record
Proven experience in the insurance space/FSP Campaign (International Campaigns)

Qualifications

No formal education mentioned

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in KwaZulu-Natal

In KwaZulu-Natal, the customer service and support industry is typically a growing sector, driven by the increasing need for effective communication and problem-solving skills in various sectors. As a result, this field offers a range of opportunities for individuals who are passionate about delivering exceptional service to clients and customers. Generally, career progression in this field can lead to more senior roles with greater responsibility and higher earning potential.

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Typically, salaries for customer service and support professionals in KwaZulu-Natal fall within the broad range of R300 000 to R600 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these figures are general estimates and actual salaries can vary significantly.

Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, a strong work ethic, attention to detail, adaptability, and technical proficiency in tools such as CRM software or helpdesk platforms. Often, candidates with experience in sales, marketing, or human resources also possess valuable transferable skills that can be applied to these types of roles.

Many industries commonly employ customer service and support professionals, including financial services sector, technology industry, manufacturing sector, and e-commerce companies. The demand for skilled customer-facing staff is high across various sectors, making this a versatile field with opportunities for growth.

Career development in customer service and support often involves progressing to more senior roles such as team leader or supervisor, where individuals can develop their leadership skills, mentor others, and contribute to the overall strategy of the organisation. Typically, employees in these roles have several years of experience under their belt, and may also have opportunities for career advancement into management positions or specialist roles within the company.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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