eThekwini: Training Lead posted by Customer Experience People SA Ltd

March 29, 2026 Jobs in eThekwini

Customer Experience People SA Ltd

KwaZulu-Natal

Education / teaching

Job Description

About the Role

We are seeking a Training Lead to provide strong leadership and coordination across our learning function. This role will guide and support the training team in planning and delivering high-quality learning programs, ensuring resources and schedules are effectively managed. The ideal candidate will have excellent leadership skills, be able to engage and motivate diverse teams, and possess a strong understanding of adult learning principles and various training methodologies.

Key Responsibilities

Allocate training resources, manage training schedules, and oversee trainer performance to ensure consistent high-quality delivery.
Mentor and coach trainers, providing feedback, support, and development opportunities to enhance facilitation skills and knowledge.
Oversee the facilitation of engaging and effective learning programs, ensuring trainers deliver content that enhances employee knowledge, skills, and performance.
Ensure smooth delivery of onboarding, systems training, soft skills, compliance modules, and any client-specific programs.
Review, refine, and sign off on training methods, materials, and facilitation approaches to meet diverse learner needs.
Collaborate with stakeholders and subject-matter experts to develop, update, and customize training content to support business and client requirements.
Conduct and oversee training needs analysis to identify skill gaps across teams, campaigns, or business areas.
Develop action plans with trainers to address identified gaps through targeted interventions.
Monitor progress and ensure skill gaps are resolved in alignment with operational expectations.

Requirements

3 – 5 years experience in a leadership role with L&D
Exposure to UK Financial services
Ability to deliver high-quality training sessions both in person and virtually
Strong interpersonal skills with the ability to engage and motivate diverse teams
Excellent communication and presentation skills
Familiarity with adult learning principles and various training methodologies
Good organizational and time-management skills
Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments

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Qualifications

No specific qualifications mentioned in the original job description.

Salary & Benefits

Not mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Education / teaching Jobs in KwaZulu-Natal

In KwaZulu-Natal, South Africa, the education and teaching sector is a vital part of the job market, with a strong demand for qualified professionals to deliver quality education to students. Generally, this field offers a stable and fulfilling career path, particularly in urban areas such as Durban and Pietermaritzburg. Typically, those who pursue careers in education are motivated by a passion for teaching and a desire to make a positive impact on young minds.

In terms of salary, teachers in KwaZulu-Natal can expect to earn broad ranges, typically between R200 000 and R400 000 per annum, depending on factors such as experience, the size of the school or educational institution, and industry sector. Commonly, salaries are higher in urban areas and lower in rural areas. However, these figures are only a general guide, and actual salaries can vary significantly.

Common skills for education professionals include strong communication and interpersonal skills, the ability to create engaging lesson plans, and experience working with diverse student populations. Typically, teachers need to be adaptable, patient, and able to think creatively. Other essential skills include data analysis, technology integration, and leadership abilities. Teachers often work collaboratively as part of a school team, so strong teamwork and problem-solving skills are also highly valued.

The education sector is diverse and encompasses various industries, including the public sector (government schools), private schooling, and educational services companies. Commonly, these roles can be found in sectors such as financial services, technology, and manufacturing. Teachers often find opportunities to advance their careers by taking on leadership positions, pursuing further education or training, or transitioning into related fields like corporate training or curriculum development.

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Career progression paths for educators typically involve moves up the career ladder within schools, with opportunities to take on departmental or subject matter specialist roles. Some teachers may choose to pursue further education or training, such as a master’s degree in educational leadership, to enhance their skills and career prospects. Others may move into related fields like curriculum development, educational policy-making, or corporate training.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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