Duties: Lead and manage the entire housekeeping operation, including rooms, public areas, laundry, and back-of-house cleanliness. Develop and implement efficient housekeeping strategies and SOPs to maintain exceptional standards. Supervise, train, and oversee and manage housekeeping staff schedule, ensuring high performance and motivation. Conduct regular inspections to maintain quality, hygiene, and brand standards. Manage inventory, linen supplies, and housekeeping equipment. Monitor and control departmental budgets and cost efficiency. Collaborate with other departments (Front Office, Maintenance, etc.) to ensure seamless operations and guest satisfaction. Handle guest complaints and requests professionally and promptly. Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to the hotels standards. Conduct regular inspections of guest rooms, public areas, and laundry facilities. Manage department budgets, control costs, and monitor supplies and inventory. Recruit, train, and evaluate housekeeping staff. Ensure compliance with health and safety standards and hotel policies. Collaborate with ALL departments to ensure timely room readiness and issue resolution. Handle guest complaints and special requests professionally and promptly. Maintain records related to staff performance, inventory usage, and housekeeping operations. Conduct and facilitate performance reviews and performance management Facilitate and manage disciplinary processes to ensure adherence to the company`s code of conduct Requirements: Grade 12 Recognized Qualification in Hospitality Management preferred or related field. At least 3 – 5 years proven experience as an Executive Housekeeper in a 4 / 5 hotel environment with a minimum of a 300-bedroom accommodation segment Strong leadership and team management skills In-depth knowledge of housekeeping procedures and health & safety standards. Proficient in housekeeping management systems and Microsoft Office. Knowledge of housekeeping procedures, cleaning products, and health & safety regulations. Strong communication and interpersonal abilities. Flexibility to work varied shifts, including weekends and holidays as and when required Well-groomed and professional disposition Confident and calm demeanour Strong attention to detail and efficiency pertaining to area of responsibility Excellent telephone and email etiquette Ability to manage conflict and challenging situations with respect and confidence Positive and friendly attitude Strong organizational and planning skills Strong financial acumen Ability to multitask and work within a fast paced pressurized and team orientated environment Excellent communication and interpersonal skills. Flexibility to work varied shifts inclusive of weekends, public holidays, evenings and as per operational requirements as and when required Be well versed in the English language essential