Franschhoek: Barman

Location: Franschhoek A Role Overview: This position is responsible for delivering exceptional service and ensuring an outstanding guest experience in line with five-star hospitality standards. The role requires a genuine passion for hospitality, extensive knowledge of beverages and cocktails, and a commitment to maintaining high service levels. Main Responsibilities: Provide friendly, courteous, and professional service at all times, greeting all guests warmly and professionally in accordance with five-star standards. Understand the sequence of service and proactively anticipate guest needs. Handle guest complaints and comments professionally, escalating issues to the Restaurant Manager or Manager on Duty when appropriate. Maintain comprehensive knowledge of the menu and wine list to offer informed recommendations. Ensure prompt and accurate beverage service to pool and restaurant guests. Demonstrate expert-level cocktail knowledge and prepare drinks upon request. Assist with special guest requests and accommodate non-menu items where possible. Restock and check the coffee station for each service/shift to ensure consistent barista operations. Perform cleaning duties as required, including polishing cutlery and glassware, and cleaning floors, fridges, windows, and service areas such as buffet stations. Light and maintain the fireplace in the restaurant and bar during winter months. Accurately enter transactions into the Easipos system. Complete shift-end cash-ups and submit for verification and sign-off by the Manager on Duty. Experience and Skills: Minimum of 1 year of experience in a similar role within a five-star establishment. Proven knowledge of bar set-up, beverage service, hygiene protocols, and advanced cocktail preparation. Familiarity with operating food and beverage machinery, equipment, and tools. Proficiency in POS systems, preferably Easipos. Excellent communication skills. Strong guest service orientation. Inherent Requirements: Matric or equivalent qualification. A wine certificate or mixology training is advantageous. Preference will be given to candidates residing in Franschhoek and surrounding areas.