Franschhoek: Barman posted by IntelliStaff

Location: Franschhoek

A Role Overview:

This position is responsible for delivering exceptional service and ensuring an outstanding guest experience in line with five-star hospitality standards. The role requires a genuine passion for hospitality, extensive knowledge of beverages and cocktails, and a commitment to maintaining high service levels.

Main Responsibilities:

• Provide friendly, courteous, and professional service at all times, greeting all guests warmly and professionally in accordance with five-star standards.
• Understand the sequence of service and proactively anticipate guest needs.
• Handle guest complaints and comments professionally, escalating issues to the Restaurant Manager or Manager on Duty when appropriate.
• Maintain comprehensive knowledge of the menu and wine list to offer informed recommendations.
• Ensure prompt and accurate beverage service to pool and restaurant guests.
• Demonstrate expert-level cocktail knowledge and prepare drinks upon request.
• Assist with special guest requests and accommodate non-menu items where possible.
• Restock and check the coffee station for each service/shift to ensure consistent barista operations.
• Perform cleaning duties as required, including polishing cutlery and glassware, and cleaning floors, fridges, windows, and service areas such as buffet stations.
• Light and maintain the fireplace in the restaurant and bar during winter months.
• Accurately enter transactions into the Easipos system.
• Complete shift-end cash-ups and submit for verification and sign-off by the Manager on Duty.

Experience and Skills:

• Minimum of 1 year of experience in a similar role within a five-star establishment.
• Proven knowledge of bar set-up, beverage service, hygiene protocols, and advanced cocktail preparation.
• Familiarity with operating food and beverage machinery, equipment, and tools.
• Proficiency in POS systems, preferably Easipos.
• Excellent communication skills.
• Strong guest service orientation.

Inherent Requirements:

• Matric or equivalent qualification.
• A wine certificate or mixology training is advantageous.
• Preference will be given to candidates residing in Franschhoek and surrounding areas.