Job Description
About the Role
We are seeking a reliable and experienced Guest Assistant to join our team in Franschhoek, Cape Town. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring smooth check-in and check-out processes, and addressing guest feedback. If you have a warm and courteous demeanour, and an efficient, guest-centred approach, we would like to hear from you.
Key Responsibilities
- Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.
- Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.
- Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out.
- Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism.
- Always uphold a neat and tidy reception desk.
- Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready.
- Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments.
- Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff.
- Weekly and daily reports must be completed as per front desk shift procedures.
- Detailed PIT checks to be done on each shift and compared to guest details on Protel.
- Highlight any maintenance issues or service deficiencies promptly to maintain the hotel’s standards.
- Adhere to all health and safety regulations.
Requirements
- Minimum of 2 years of experience in the Front Office operations of a luxury hotel.
- Proficient in use of various well-known Property Management systems.
- Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance.
- Display a sense of urgency and dedication to meeting the needs and wishes of others.
- The ability to remain calm and professional when under pressure.
- Strong interpersonal skills.
- Excellent verbal and written skills.
- Must be professional and a team player.
Qualifications
Matric Certificate. Tertiary qualification in Hospitality Management or Tourism would be advantageous. Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous.
Salary & Benefits
Not specified.
Note: As the original job description did not mention salary or benefits, this section is left blank.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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