Franschhoek: Senior Reservations Consultant (Franschhoek) posted by Wild Dreams Hospitality
Posted on 2025-09-19 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Franschhoek |
Job Summary
Candidate Requirements:
- A Tour Operating background, to handle complex travel logistics and understand remote lodge operations.
- Experience in reservations and PMS systems
- Strong grasp of rate structures (rack, STO) and booking platforms
- Excellent communication and client service skills
- Detail-oriented with solid admin and payment tracking abilities
- Knowledge of travel logistics, especially for remote African destinations
- Team player who collaborates across departments
- Some understanding of Namibia and Mozambique
Candidate Responsibilities:
- Respond promptly to all reservation-related emails and calls.
- Maintain organized reservation records and guest history files.
- Understand room types, activities, facilities, and competitor offerings.
- Provide accurate travel logistics guidance for remote destinations.
- Quote and confirm bookings with correct rates and charges.
- Ensure deposits are received within 14 days of booking.
- Monitor and follow up on outstanding payments.
- Flag payment issues to the Reservations Manager.
- Maintain a professional, positive attitude with clients.
- Liaise with operations for client needs and logistics.
- Pass sales leads to the Sales team.
- Flag special requests or potential issues to the Reception Manager.
- Support special projects as needed by Reservations, Sales, or Marketing teams.
Weekdays 08:00–17:00
Click Go Apply to apply online!
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