Gauteng: Acquisition Manager – Dealer & Business Channels – Vehicle Tracking – AA/EE – Randburg posted by Job Masters (Pty) Ltd

• National Diploma in Sales, Business Management and/or Administration; Marketing or a related field NQF 6.
• RE5 qualification is advantageous.
• At least 8 years general experience, of which 3 years must include managerial experience. General experience must include: 3 Years Contact Centre Management experience in a sales or contract administration Contact Centre.
• Experience in managing diverse sales teams to achieve company targets and objectives.
• Good working knowledge of Contact Centre processes, procedures, analytics and reporting methods.
• MS office suite proficiency (MS Word, Excel, PowerPoint).
• Proven proficiency and knowledge of the latest methods and strategies to improve customer services and customer experience within a contact Centre environment

Salary offer: Negotiable + Benefits
Job description:

• Define, implement, and take ownership of measurable performance metrics related to team engagement, productivity, and overall performance.
• Ensure full team compliance in terms of attendance, quality standards, and knowledge requirements.
• Identify and address any deviations from agreed Service Level Agreements (SLAs) and quality objectives.
• Drive continuous quality improvement through the implementation of targeted initiatives.
• Proactively evaluate and analyse turnaround times and take corrective action on activities that fall outside SLA parameters.
• Work in close collaboration with other Acquisition managers, supervisors and staff in driving operational objectives.
• Drive sales fulfilment performance to support and exceed channel sales targets.
• Minimize friction in lead capture accuracy and streamline the associated processes.
• Design and implement purpose-fit incentive campaigns and programmes in accordance with company policies and procedures.
• Oversee lead administration and contract piloting in alignment with agreed Service Level Agreements (SLAs).
• Lead Monthly Business Reviews and deliver actionable insights to stakeholders to support informed decision-making.
• Continuously drive strict adherence to all identified risk related matters
• Ensure strict adherence across the department with all relevant statutory regulations and requirements (POPIA, NAEDO, Debi Check, CPA, PASA,ISO9001 etc.)
• Share responsibility of updating and managing the QMS system for area of responsibility to contribute to the overall quality of the department.
• Manage, monitor and control quality assurance conduct regular calibration sessions, audits and reconciliation.
• Responsible for determining relevant best practices to create efficiencies in every process
• Drive the implementation of compliance with policies and procedures aimed at strengthening the company’s reputation and stakeholder interface.
• Manage partnership level relationships directly to ensure mutually beneficial working conditions across company internal and external functions and partners.
• Provide insight of a strategic nature to senior leadership within areas of expertise.
• Work in close collaboration with the Outbound team to ensure fitment conversions are implemented in line with targets and standards.
• Conduct regular performance reviews, provide constructive feedback, and identify opportunities for growth and development.
• Foster a culture of continuous improvement.
• Empower team members to take ownership of their work and make decisions within their area of expertise by delegating tasks appropriately.
• Support of business revenue growth objectives by developing and implementing strategies to meet or exceed sales targets.
• Evaluate the financial impact of proposed solutions by analysing potential cost savings or revenue increases associated with various initiatives to ensure they
• deliver a positive return on investment.
• Track and report on the ROI by regularly assessing the financial benefits achieved compared to the resources invested within scope of control.
• Identify and assess financial risks through creating an awareness of potential financial risks associated with project delays, technology implementation costs etc. and develop mitigation strategies.