Job Description
Minimum education (essential):
- National Senior Certificate
- While a tertiary qualification is not required, it would be advantageous.
Minimum applicable experience (years):
- 4-5 years
Required nature of experience:
- General administration and support
- Database management and maintenance
- Customer/representative support and query resolution
- Reporting and data analysis
Skills and Knowledge (essential):
- Intermediate computer proficiency (MS Office, especially Excel)
- Strong communication skills (written and verbal)
- Organisational and time management skills
- Attention to detail and accuracy
Other:
- Professional, diligent, and reliable
- Ability to multitask and meet deadlines
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Administrative Tasks
- Update, manage, and maintain company databases (e.g., pharmacy/product information, automated invoicing).
System Management/Support
- Respond to customer/representative queries within 48 hours via phone and/or email.
- Assist customers with feature usage and provide guidance as needed.
- Analyse and report on system challenges through scenario testing or user impersonation.
- Report technical issues to service providers and/or management.
- Share feature requests and workarounds with the team.
- Follow up with customers/representatives to ensure issues are resolved.
- Manage, create, and support system users/customers (e.g., automated invoicing)
Reporting
Prepare intermediate-level reports, including:
- Deals factoring (SEP, MAPL & Total Deals)
- TLC, MAPL & IPL data fees
- Forecast sheets
- SEP & ad hoc deal calculations
- Pharma fees calculations
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