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Gauteng: Administrator and Support posted by Creative Leadership Solutions

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Job Description

REQUIREMENTS
Minimum education (essential):

  • National Senior Certificate
  • While a tertiary qualification is not required, it would be advantageous. 

Minimum applicable experience (years):

  • 4-5 years

Required nature of experience:

  • General administration and support
  • Database management and maintenance
  • Customer/representative support and query resolution
  • Reporting and data analysis

Skills and Knowledge (essential):

  • Intermediate computer proficiency (MS Office, especially Excel)
  • Strong communication skills (written and verbal)
  • Organisational and time management skills
  • Attention to detail and accuracy

Other:

  • Professional, diligent, and reliable
  • Ability to multitask and meet deadlines 

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Administrative Tasks

  • Update, manage, and maintain company databases (e.g., pharmacy/product information, automated invoicing).

System Management/Support

  • Respond to customer/representative queries within 48 hours via phone and/or email.
  • Assist customers with feature usage and provide guidance as needed.
  • Analyse and report on system challenges through scenario testing or user impersonation.
  • Report technical issues to service providers and/or management.
  • Share feature requests and workarounds with the team.
  • Follow up with customers/representatives to ensure issues are resolved.
  • Manage, create, and support system users/customers (e.g., automated invoicing)

Reporting
Prepare intermediate-level reports, including:

  • Deals factoring (SEP, MAPL & Total Deals)
  • TLC, MAPL & IPL data fees
  • Forecast sheets
  • SEP & ad hoc deal calculations
  • Pharma fees calculations



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View Job  Hoedspruit: RECEPTIONIST / ADMIN SUPPORT (HOEDSPRUIT) posted by MPRTC Recruitment

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