Gauteng: Administrator posted by Signa Opportunity
Posted on 2025-04-30 00:00:00
| Employer | Signa Opportunity |
|---|---|
| Category | Client Services/Sales Support |
| Location | Gauteng / Gauteng |
Job Summary
Update the new and old Doctors’ information on a system, sending emails and making calls to remind and request information to update the system.
Key Performance Areas
- Data capture applications for processing on CRM system according to established procedures and guidelines.
- Review and validate documents supplied in line with business compliance and quality requirements, quality checks and validations.
- Maintain a high standard of quality in all processed work items and resolve any discrepancies or errors promptly and effectively.
- Ensure service level targets are achieved and maintained within specified timeframes.
- Communicate accurately, to completion and in line with quality and compliance standards
- Ensure the system is updated completely and all statuses are loaded accurately.
- Identify discrepancies and escalate to the relevant department/s with urgency
- Ensure the Section Head and Management are consulted on high-impact queries
- Follow through on queries escalated accurately, to completeness
- Obtain additional information that is required by emailing the client from the CRM system
- Correct or resolve problems or escalate issues to Risk and Compliance or the relevant department as per SOP
- Complete all required administration to support effective work flow
- Respond to email queries on updates, applications and reviews in line with business requirements
- Perform additional tasks as required
Specific competencies, skills & experience required
- South African unemployed YOUTH aged between 18 and 34
- Must not have taken part on the YES Programme before
- Matric (tertiary qualification advantageous)
- 1-2 years of previous Administration experience
- Proficiency in MS Office suite: Outlook, Word, PowerPoint, Excel (Intermediate level)
- Knowledge of CRM systems and other relevant tools (advantageous)
Competencies
- High attention to detail
- Excellent process and compliance knowledge
- Data capturing accuracy
- Planning and organising, with the ability to work independently and prioritise tasks effectively
- Results-driven and Customer service skills
- Flexible and able to work under pressure.
- Ability to process high volumes of work, meet or exceed productivity targets by effectively managing workload and utilising available resources.
- Ability to be coached and developed
Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks after submitting your application.
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