• Solution design involving all stakeholders (Business/Developers/UI/QA)
• Participate in stand-up’s and meet with end users and other stakeholders and gather requirements
• Gather, Analyse and Implement new system requirements specifications
• System testing /parallel runs assist QA in testing systems/solutions
• Excellent data collection and analysis skills
• Working knowledge using Agile development methodologies
• Working knowledge of Confluence / Jira
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS REQUIREMENTS:

• Knowledge of ITPM, AWM (Advantageous)
• Excellent proficiency in the Agile Tool Chain (JIRA, Confluence, X-ray)
• Postman, Insomnia, or similar API platform to test APIs (REST APIs & Graphql APIs)
• Development background might be helpful (at least basic understanding of json and html code)
• Strategic and analytical thinking skills
• Ability to quickly identify and solve problems
• Ability to analyze and interpret data
• Ability to prepare and present reports
• Strong interpersonal and communication skills

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

• Work experience, diploma / degree in business / IT environment.
• 5 to 8 years BA experience

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

• Collaboration with Team Lead, Stakeholders, IT PO and Team regarding Operational topics
• Is responsible for the needs-based operating process within the agreed quality Ensures the operability and operational quality of the applications over the entire life cycle in the area of responsibility
• Ensures the implementation of all tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product)
• Controls the overall release and change management of the applications in the area of responsibility
• Controls the implementation of technical lifecycle management measures as well as the identified security measures for the assigned applications
• Controls the measures to improve operational quality for the assigned applications
• Supports the product owner with operational issues
• Prioritizes the scope of operations of the applications to the product owner for the assigned applications
• Prioritizes the necessary operational scopes for in the product backlog for the assigned applications
• Decides all operational issues within the scope of the planned resources for the assigned systems and applications
• Supports the AWM Processes “Deliver & Operate IT Technology” and “Manage IT Governance”
• Controls the measurement and communication of the operation KPIs and defines the necessary measures to improve quality or the assigned applications
• Supports the LRE in postmortem handling of major and critical incidents
• Supports the LRE in all of its assigned tasks regarding the assigned applications
• Supports ITSCM tasks (e.g., IT emergency exercises) and tasks in manage availability
• Ensure that all processes are investigated / considered in obtaining the specifications of the user requirements.
• Propose and review system designs and evaluate alternatives.
• Review and present proposals / system solutions to IT Project Lead, DevOps Team, UI/UX team, QA Team, and Product Owner / Business team.
• Detailed documentation relevant to all stakeholders (Business/Developers/UX/QA).
• Assist with generating a work breakdown structure to estimate technical delivery and manage those deliverables with the technical team.
• Assist with identifying and mitigating risks on the project

WHAT DO WE OFFER YOU?

• Cutting edge global IT system landscape and processes
• Flexible working of 1960 hours in a 12-month period
• High Work-Life balance
• Remote / On-site work location flexibility
• Affordable Group vehicle promotions (buying or leasing options available, terms and conditions apply)
• Highly motivating, energetic, and fast-paced working environment
• Modern, state-of-the-art offices
• Dynamic Global Team collaboration
• Application of the Agile Working Model Methodology

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