Gauteng: Chief Operation Officer posted by Sisol Recruitment

• Collaborate with the CEO and the Executive team in setting and driving the organizational vision including the operational strategy.
• Meet with the organisation’s leadership team on an ongoing basis to re-evaluate action plans and adjust if the market, economy, competition warrants changes for sustainability and growth.
• Develop business strategies and plans that align with the short- and long-term objectives developed in tandem with the CEO
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures that team members can thrive and that organizational goals are met.
• Set clear performance expectations and provide coaching and mentorship to drive professional growth.
• Monitor progress, evaluate performance, and adjust strategies as needed to ensure successful execution

Operational Strategy and Management

• Develop and lead operational strategies that support the organization`s overall objectives and growth plans.
• Coordinate efforts of team members to ensure that objectives set are in line with the organization’s strategies.
• Lead, streamline and optimize operational processes across the organization to improve efficiency, productivity, and cost-effectiveness.
• Identify areas of improvement, drive continuous process enhancements, and implement best practices.
• Foster effective communication and collaboration across departments to facilitate smooth operations and enhance overall organizational performance.
•  Review and manage (establish as needed) internal systems, controls, processes, and procedures to ensure the integrity, accuracy and compliance of information and reporting in all operational departments.
• Identify cost-saving opportunities and implement measures to achieve optimal financial results.
• Work closely with the finance team to develop and manage operational budgets, ensuring efficient allocation of resources.
• Sustain financial stability by controlling all expenses necessary for operations, taking the budget and BEE requirements into consideration.

Business Analytics, Risk, and reporting

• Establish and analyse management reports and information to assist with sound business decisions to drive business growth.
• Continuously monitor the macro-environment to identify risk to discuss with the leadership team so that mitigating action plans can be agreed on and put into place.
• Monitor operational and financial performance, identify potential risks, and implement strategies to mitigate them.
•  Implement robust systems and processes to manage operational risks and maintain business continuity.
• Conduct internal reviews to test procedural compliance of all operational departments.
• Conduct data analytics pertaining to operations and initiate corrective action plans through the various departments.
• Review workforce productivity analysis and discusses with relevant heads of departments.
• Review various departmental reports and ensure that objectives are being met by direct reports.
• Monitor the achieving of direct reports deadlines to ensure that numerous required outcomes are reached on time   

Audits and Regulatory Compliance

• Ensure compliance with relevant laws, regulations, and industry standards.
• Monitor regulatory and legislative updates/changes and make sure that all regulatory/legislative updates/changes are communicated to leadership team to implement.
• Compile relevant Policy documents for the organization in line with legislative/compliance/regulatory requirements.
• Maintain the integrity and compliance of legislative and regulatory documents.
• Negotiate supplier agreements related to the area of responsibility, and review and approve contracts.
• Review and approve Service Level Agreements (SLA) presented by direct report with the suppliers or vendors after consulting with internal stakeholders to give effect to the organization’s strategy within the capabilities of the supplier or vendor.

Customer Service and Retention

• Negotiate and manage partnerships agreements, ensuring mutually beneficial terms and conditions.
• Build and maintain strong relationships with existing customers, understanding their needs, and providing exceptional customer service and solutions.
• Conduct regular client/service provider meetings, presentations, and business reviews to identify opportunities for upselling, cross-selling, and expanding services.
• Develop account management strategies to maximize customer satisfaction and retention.
• Lead the team to develop joint customer services initiatives to expand business opportunities

Talent and Technology

• Partner with the CEO and Management team to foster organizational, culture and values focused on equity, results, learning and improvement.
• Continuously review market related technology to enhance the business needs and efficiencies in all areas (operations customer service, workplace safety etc.)