Pretoria East: Call Centre Team Leader: Debt Collections posted by Ergasia Placements
Posted on 2025-07-14 00:00:00
| Employer | Ergasia Placements |
|---|---|
| Category | Call Centre |
| Location | Gauteng / Pretoria East |
Job Summary
Minimum Requirements
- Candidates must have 3–5 years’ experience in a similar team leader or supervisory role within a call centre or collections environment.
- Matric / Grade 12 (compulsory)
- Clear criminal and credit record
- Proficiency in English (additional languages beneficial)
- Willingness to work shifts, including weekends and public holidays if needed
- Basic computer literacy, including MS Office and email
Experience & Responsibilities
Candidates must have 3–5 years’ experience in a similar team leader or supervisory role within a call centre or collections environment, with proven competence in:
- Creating and launching call, SMS, and email campaigns
- Analysing book performance and developing collections strategies.
- Ensuring adherence to and regular review of strategies in line with operational/client requirements.
- Initiating actions and campaigns to optimise collections and reduce exposure on the department’s book.
- Attending client meetings, providing stats and reports
- Resolving queries and managing staff performance, including coaching and training.
- Conducting quality checks on calls and admin output.
- Supporting ad hoc managerial duties as required.
Skills & Competencies
- Strong administrative and organisational skills.
- Resilience under pressure and ability to handle challenging interactions with clients/debtors.
- Analytical thinking and a proactive approach to problem-solving.
- Effective interpersonal and leadership skills.
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