Gauteng: HR Manager posted by Wild Dreams Hospitality

Strategically lead and manage the Human Resources function across a group of hotels and lodges, ensuring legal compliance, effective HR operations, a high-performance culture, and an engaged, well-developed workforce. Align HR strategy with business objectives and hospitality service standards.

Core Criteria:

• Degree in Human Resources, Industrial Psychology, or related field.
• 3–5 years HR Manager/Assistant HR Manager experience in hospitality (hotel or lodge).
• Proven experience managing HR functions for 100+ employees.
• Experience across multiple hospitality properties.
• Knowledge of hospitality labour practices, service charge management, and seasonal staffing.
• Payroll system experience (e.g., SAGE).
• Strong knowledge of South African labour legislation and IR processes.
• Excellent interpersonal, communication, and leadership skills.
• Ability to manage diverse, multilingual workforces.
• High emotional intelligence and conflict-resolution ability.
• Strong organisational skills and attention to detail.
• Integrity, discretion, and ability to handle confidential information.
• Approachable and empathetic, able to engage at all levels.
• Resilient in high-pressure hospitality environments.
• Solutions-driven and proactive.
• Committed to staff development and service excellence.

Candidate Responsibilities:

• Develop and implement group-wide HR strategies, policies, and procedures aligned with organisational goals and South African labour legislation.
• Support hotel leadership teams to drive a consistent, high-performance hospitality culture.
• Contribute to executive and operational decisions impacting workforce planning and organisational design.
• Ensure compliance with BCEA, LRA, EE Act, OHSA, and hospitality-sector requirements.
• Manage disciplinary action, grievances, CCMA preparation, union interaction, and conflict resolution.
• Maintain accurate HR documentation, audits, and statutory reporting.
• Oversee recruitment lifecycle across all properties.
• Implement onboarding programmes and maintain accurate job profiles.
• Drive diversity, transformation, and Employment Equity initiatives.
• Conduct skills assessments and oversee training plans.
• Manage performance appraisal systems promoting accountability and high performance.
• Maintain training records for compliance and development.
• Oversee payroll administration (salaries, benefits, service charges, gratuities, leave, statutory deductions).
• Ensure HR records, HRIS systems, and reporting processes are accurate and consistent.
• Manage HR budgets and optimise HR operations.
• Promote workforce engagement through wellness initiatives, staff events, and recognition programmes.
• Maintain visible HR presence at hotel sites, acting as a trusted advisor.
• Foster a positive organisational culture supporting retention and service excellence.
• Travel between hotel properties.
• Availability for after-hours HR support during operational incidents.
• Interaction with unions, consultants, training providers, and auditors.