• Previous experience in a sales administration or customer-facing role is advantageous.
• Proficiency in Microsoft Excel with the ability to create and use formulas.
• Strong communication skills – both telephonic and face-to-face.
• Valid driver’s license – willing and able to travel for customer visits.
• Customer service mindset with a friendly, helpful attitude.
• Willingness to work in stores and support operational tasks when needed.
• Proactive and eager to learn new systems, processes, and product knowledge.
• Ability to take initiative and work independently when required.

Key Responsibilities:

• Assist the sales team with administrative support including quotes, orders, and follow-ups.
• Manage customer communication via telephone and in-person visits when required.
• Build and maintain positive customer relationships by delivering exceptional service.
• Use Microsoft Excel to create and manage spreadsheets, including formulas for tracking sales data and reporting.
• Coordinate with internal teams and stores to ensure timely processing of customer orders.
• Support stock or store operations when required.
• Take initiative to learn about products, sales processes, and company systems.
• Assist with general office duties and ad hoc tasks as needed.