Job Description
- High school diploma or equivalent
- Quickbooks knowledge is an advantage
- Microsoft Office proficient
- Previous retail sales experience, preferably in furniture or home decor.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proven track record of achieving sales targets and providing excellent customer service.
- Basic math skills for processing sales transactions.
- Flexible schedule, including availability to work weekends and holidays.
SKILLS:
- Sales techniques
- Customer service
- Product knowledge
- Communication
- Interpersonal skills
- Problem-solving
- Inventory management
- Point of Sale (POS) systems
- Time management
- Negotiation
DUTIES & RESPONSIBILITIES:
- Direct Sale of office Furniture :
- Reply to all Quotes (emails, websites, calls & WhatsApp)
- Answering phone calls
- Reception of clients with a welcoming smile
- Obtain a Brief of customer requirements – Space Planning
- Offer cost effective / alternate solutions
- Monitor product line gross margin / mark-up
- Generate Quote, Follow-up on receipt of quote, Acceptance of signed quote
- Complete Customer Detail Form
- Verify Performa Invoice
- Complete customer details
- Generate Pick List, Check & sign Pick List
- Handle Takealot orders & Takealot Portal queries and returns:
- Manage Takealot Portal
- Process orders & returns
- Prepare Orders (Check component completeness)
- Packaging & labelling boxes
- Packaging materials
- Processing of Bills:
- Correct complete Product details description per line item, correct stock code with category, correct pricing, correct unit pricing with discounts
- Request a quote / sales order from supplier
- PO to correspond with Customer Proforma
- Confirm estimated delivery date, arrange & schedule delivery date with client, call client to advise of scheduled delivery, obtain a Brief & Post Delivery Form from installation team
- Receive stock, confirm product as per QB PO & Supplier Quote
- Sign & date Supplier Invoice
- Follow-up with client – 7 days post delivery
- Encourage client on submitting a Google Review or Rate our Service
- Daily Admin & Office Duties:
- Generate quotes, follow-up quotes, amend quotes & finalize and confirm quote
- Generate Quick Books Invoice
- Generate Credit to Client
- Trip Sheet
- Warehouse, Showroom & Office stock take
- Cleaning Showroom upstairs & downstairs
- Final check as per invoice (quantity)
- General security duties
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