Menu Close

Gauteng: Operations Manager & Client Liaison posted by Flink Recruitment

Gauteng: Operations Manager & Client Liaison posted by Flink Recruitment

Posted on 2025-05-01 00:00:00

Employer Flink Recruitment
Category Safety/Health and Env
Location Gauteng  / Gauteng

Job Summary

Roles and Responsibilities
Position Overview:
The Operational Manager & Client Liaison plays a vital role in ensuring the efficient operation of Kriel Care’s services and upholding our standard of compassionate, client-centered care. This role bridges operational management and client support, guiding families through the care journey while coordinating caregiver teams and improving internal processes. Key responsibilities include administrative coordination, payroll management, financial communication, and continuous system development.
Key Responsibilities:
Client Liaison & Relationship Management

  • Serve as the first point of contact for new client inquiries via phone, email, or WhatsApp
  • Offer empathetic guidance and support to families seeking care solutions
  • Schedule and conduct or coordinate care assessments
  • Establish and manage communication channels with clients and care partners, including WhatsApp groups
  • Provide emotional support during care transitions
  • Maintain regular follow-up and client satisfaction through courtesy calls

Operational & Service Management:

  • Oversee the client experience from initial inquiry to ongoing care delivery
  • Coordinate caregiver assignments and scheduling
  • Ensure all onboarding processes are completed: SLA agreements, CRM updates, invoice generation, and communication setup
  • Monitor care quality and ensure consistency in service delivery
  • Plan and coordinate weekly home visits and follow up with detailed reporting

Administrative & Communication Duties:

  • Manage incoming and outgoing communications including emails, calls, and WhatsApp messages
  • Draft and send follow-up messages after visits and assessments
  • Maintain accurate and up-to-date client documentation within CRM and internal systems
  • Liaise with the company accountant to ensure timely and accurate billing and reporting

Payroll & Financial Communication:

  • Manage monthly payroll for all care staff
  • Verify and process hours worked, service packages, and operational fees
  • Submit payroll and invoice data to accounting by month-end
  • Ensure accurate financial record-keeping and confidentiality

Caregiver Coordination & Support:

  • Coordinate caregiver performance check-ins and follow-ups
  • Provide supervision and conflict resolution when necessary
  • Ensure caregivers maintain professionalism, appearance, and alignment with company values

Quality Assurance & Improvement:

  • Conduct home visits using structured checklists to assess care quality
  • Collect and record client and family feedback
  • Log observations, incidents, and necessary actions in CRM
  • Propose and implement improvements based on findings

System Development & Implementation:

  • Plan and implement new operational systems to enhance workflow and service delivery
  • Evaluate and refine existing processes regularly
  • Lead the rollout of new systems with caregivers and administrative staff
  • Promote a culture of innovation and continuous improvement
View Job  Cullinan: Production Planner

Key Competencies:

  • Strong interpersonal skills and emotional intelligence when working with families
  • High attention to detail and ability to manage multiple responsibilities
  • Leadership skills and ability to create structure in dynamic environments
  • Problem-solving abilities and calmness under pressure
  • Professionalism, integrity, and confidentiality in all client and team interactions

Requirements:

  • Proficiency in Microsoft Office, CRM systems, WhatsApp Business, and Docusign
  • Experience in payroll or financial administration is advantageous
  • Valid driver’s license and ability to travel for home visits and meetings

Working Hours:

  • Full-time, Monday to Friday
  • Occasional evening or weekend availability for urgent matters

Employment Details
Employment Type:
Permanent Employment
Industry:
Health and Welfare
Work space preference:
Work Onsite
Ideal work province:
Gauteng
Ideal work city:
Pretoria
Salary bracket:
R 25,000 – R 30,000
Driver’s License:
CODE B (Car)
Own car needed:
Yes

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Gauteng: Payrroll/Debtora & Creditors Clark – EBS Security posted by EBS Security (Pty) Ltd

To apply, the following criteria must be met Be able to work on the Xero accounting system - 2-3 years experience Be able to work on VIP payroll system -...


View Job
Payrroll/Debtora & Creditors Clark – EBS Security

Gauteng: deliver bike driver posted by poorboys fast foods

Poorboys fast foods is looking For a reliable motor bike driver to do deliveries.Needs to have a valid drivers license, SA I.D or valid Passport work...


View Job
deliver bike driver

Gauteng: Bookkeeper posted by Omni Africa

Omni Africa is looking for a bookkeeper to be based in Sunninghill, Johannesburg. The role of the Bookkeeper involves providing financial, administrative,...

View Job  Johannesburg: Financial Manager

View Job
Bookkeeper

Gauteng: Air Condition Technician – Samsung posted by Kago Operations

A Samsung air conditioning technician required to install, maintain, and repair air conditioning systems.They may also work on heating, ventilation, and...


View Job
Air Condition Technician – Samsung

Gauteng: Lift Technician – Needed ASAP posted by RELIS SYSTEMS

A qualified Lift Technician, self- driven, able to do team work, drivers license, At least 5years experience.


View Job
Lift Technician – Needed ASAP

Gauteng: RECOVERY TOW DRIVER – ROLLBACK TOW TRUCK posted by Samurai Autobody

Experienced recovery tow truck driver neededmust have valid license and prdpForeigners must have valid work permit.


View Job
RECOVERY TOW DRIVER – ROLLBACK TOW TRUCK

Gauteng: Financial Adviser posted by Phoenix Wealth

Looking to increase your income as a Professional Financial AdviserDo you have 2-3 years experience in sales or insurance?Have you completed your RE5?Are...


View Job
Financial Adviser

Gauteng: Construction Health and Safety Officer posted by ETHS PTY LTD

Urgently Looking for Construction Health and Safety Officers with at least 3 years Experience. Must have valid Drivers license and Vehicle. ONLY SACPCMP...


View Job
Construction Health and Safety Officer

Gauteng: Dental Receptionist posted by Dentists @ Waterfall

Now Hiring Dental Receptionist!We are seeking a friendly and organized Dental Receptionist to join our team! In this role, youll be the first point of...


View Job
Dental Receptionist

Gauteng: Business Development Executive – Urgently Needed posted by Relay Gen

Job descriptionJoin us in-office team, working hours and be part of an exciting journey where your efforts truly matter!About the RoleDrive new business...


View Job
Business Development Executive – Urgently Needed

Gauteng: Deceased Estates Secretary posted by Hansen Attorneys, Notaries & Conveyancers

Looking for a part time junior deceased estates secretary with at least 5 years experience. Must be computer literate and reside in Randburg or surrounds....


View Job
Deceased Estates Secretary

Gauteng: Code B Drivers posted by SACG

We are seeking reliable and experienced Code B drivers with a valid Professional Driving Permit PrDP to join our team. The ideal candidates will have a...


View Job
Code B Drivers

Gauteng: Property Practitioner – Full Status posted by Spectrum Realty

Join a Brokerage That Puts Agents First!Are you a high-performing Full Status Residential property agent looking to elevate your career? Spectrum Realty...


View Job
Property Practitioner – Full Status

Gauteng: Professional Lifeguards – Urgently needed posted by SACG

We are seeking dedicated and certified professional lifeguards to join our team. Candidates must be at least 16 years old, possess a valid Lifeguard Award...

View Job  Johannesburg: Medical Aesthetics Sales Representative - JHB - Park Town posted by MJM RECRUITMENT

View Job
Professional Lifeguards – Urgently needed

Gauteng: FENCE INSTALLER – URGENTLY NEEDED posted by Holobye Trading

FENCE INSTALLER X 8Holobye Trading 2 Pty Ltd is looking for 8 X FENCE INSTALLERSREQUIREMENTSRequired Candidates should have Fence installer certificate or...


View Job
FENCE INSTALLER – URGENTLY NEEDED

Gauteng: Senior Resident Engineer posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelor of Science Degree or Bachelor of Technology Degree or Bachelor of Engineering Degree in...


View Job
Senior Resident Engineer

Gauteng: Sales Representative – Security Industry posted by The Admin Place

Salary Commission-BasedOur client based in Bedfordview Gauteng is seeking a Sales Representative in the Security Industry. Are you a driven and...


View Job
Sales Representative – Security Industry

Gauteng: Business Development Mananger – Urgently Needed posted by Sodexo Southern Africa

Join Our Dynamic Sales Team at Sodexo Southern Africa!Are you passionate about building relationships and introducing businesses to a company that truly...


View Job
Business Development Mananger – Urgently Needed

Gauteng: Aluminium doors installer posted by Da Costa aluminium

Experienced aluminium shopfront installer required to work in the Johannesburg areas.


View Job
Aluminium doors installer

Gauteng: Operations and Logistics Assistant – URGENTLY NEEDED posted by Armo Accessories

Operations and Logistics AssistantCompany ARMO AccessoriesLocation Woodmead, Sandton Head OfficeJob Type Full-timeSalary R5,000.00 per monthAbout UsARMO...


View Job
Operations and Logistics Assistant – URGENTLY NEEDED

Gauteng: Research intern posted by OD Management Services

Conduct comprehensive literature reviews to identify gaps in existing research and provide valuable insights for ongoing projects.Data Collection and...


View Job
Research intern

Gauteng: Senior Contracts/Project Manager: – Johannesburg. Permanent position. posted by Montana Recruitment

Senior ContractsProject Manager Johannesburg. Permanent position.Oversee site management of installations of aluminium Windows Doors on residential ...


View Job
Senior Contracts/Project Manager

Gauteng: FRENCH SPEAKING QUANTITY SURVEYOR – Urgently needed posted by Lara Talent

BSC qualified QUANTITY SURVEYOR with substantial PRIVATE SECTOR EXPERIENCE AND AT LEAST 5 YEARS WORK EXPERIENCE in a CONSULTING FIRM PRQS FIRM who is ABLE...


View Job
FRENCH SPEAKING QUANTITY SURVEYOR – Urgently needed

Gauteng: Sales Representative posted by UNOUNO

Plan and schedule visits to all existing customersIdentify opportunities to increase sales to existing customers by more sales of current products andor...


View Job
Sales Representative

Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in South Africa

More Jobs in Your Area