- Manage daily administrative tasks related to reservations.
- Respond to customer queries and assist with reservations via phone and email.
- Ensure accurate processing of reservations, amendments, and cancellations.
- Provide support for various reservation-related tasks as directed by the Reservations Manager.
- Assist in maximizing room occupancy and revenue through effective reservation management.
Requirements:
- Minimum 3-5 years’ experience in a reservations role within the hospitality or tourism industry, ideally across multiple properties.
- Proven ability in reservation administration and customer service.
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) with excellent Excel skills.
- Familiarity with Property Management Systems (PMS) such as Nebula, eRes, Hotelier, Opera, and Apex.
- Fluent in English with strong verbal and written communication skills.
- Excellent time management and organizational abilities.
- Ability to work accurately under pressure while maintaining attention to detail.
- Strong interpersonal skills and the ability to work effectively within a team.
- Self-motivated, dynamic, and able to problem-solve efficiently.
- Professional, presentable appearance.
Preferred Qualifications:
- Experience with reservation systems such as Nebula, eRes, Opera, and Apex.
- A passion for hospitality and delivering exceptional customer experiences.
Reservationist position available in Gauteng, Gauteng. This job position was posted by Bright Placements (PTY) Ltd. The job has been posted as a char8000 ad on 2025-02-01 at 01:23:07 in the Tourism Hospitality category
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