Duties:
 
Reservation Management:
 
Ensure you are fully aware of all tariffs, facilities, current activities and specials within the hotel Receive and process incoming reservation requests by phone, email, online booking platforms, or in person.
Confirm and update existing reservations, ensuring accurate guest information
Update traces with special occasions and special dietaries and requirements
Ensure all dinner and lunch reservations are on Dine Plan.
Ensure all spa reservations are noted correctly on Spalon
Monitor daily reservations and availability, ensuring maximum occupancy without overbooking. Ensure all traces are updated on PMS System to coordinate with the front office and housekeeping to align room inventory and guest expectations.
Ensure all picnic menus are on the PMS system 8hrs prior to guests’ arrival and that the menu has been shared with chef.
 
Customer Service:
 
Provide courteous and efficient service to prospective and returning guests.
Answer questions about room types, rates, amenities, packages, promotions, and hotel services.
Handle special requests
Provide courteous and efficient service to prospective and returning guests.
Resolve reservation issues or discrepancies promptly and professionally.
Maintain an up-to-date knowledge of hotel services, promotions, and local attractions to assist guests effectively.
 
Requirements:
 
High school diploma or equivalent required.
Bachelor’s degree in hospitality management or a related field is a plus
At least 1–2 years of experience in reservations, front desk, or customer service within the hospitality industry preferred.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
High level of attention to detail.
Ability to remain calm and courteous under pressure.
Multilingual abilities are a plus.
In-depth understanding of hotel/lodge operations and service workflows across multiple departments.
Familiarity with 4* or luxury hospitality standards and what is required to deliver an exceptional guest experience.