Job Description
What will you do?
- Sell life insurance telephonically.
- Achieve sales targets.
- Adhere to Quality and Compliance processes to minimize business risk.
- Manage your quality and compliance against benchmarks to minimize business risk, with the client in mind.
- Maintain optimal operational efficiencies based on productivity measures.
- Adapt and change to fit in with changing business operational requirements.
- Sales objection handling
- Build and maintain good client relationships.
- Managing information regarding new products, ruling, training updates, etc.
- Keep abreast of developments and trends in the industry – self learning.
- Ensure commitment to the FAIS Fit & Proper qualification requirements.
What will make you successful in this role?
Qualification & experience
- Grade 12 qualification
- At least 2 years’ experience within a Sales Outbound Call Centre selling long-term insurance (with targets attached to the sales)
Knowledge and skills
- Good understanding of Financial Services Industry related legislation and regulation
- Understanding of sales processes and servicing industry
- Outbound Sales experience is required.
- Fluency in English and one other South African official language
- A clear criminal and credit record
- Commitment to the FAIS Act and meeting Fit & Proper qualification requirements.
- Willingness to work overtime in order to achieve targets.
- Being fully computer literate.
Personal attributes
- Interpersonal
- Planning and organizing
- Building and maintaining relationships
- Treating Customers Fairly
- Initiative
- Results Driven/Achievement orientated.
- Continuous learning
- Tenacity
- Objection handling skills
- Team orientated
- Ability to receive and implement feedback.
Qualification and Experience
- Grade 12 with 1 to 2 years related experience.
Knowledge and Skills
- Undertake Outbound Tele-Sales
- Service inbound client queries, requests.
- Administration and processing
- Quality, compliance and accreditation
Personal Attributes
- Communicates effectively – Contributing independently.
- Situational adaptability – Contributing independently.
- Action orientated – Contributing independently
- Persuades – Contributing independently.
Core Competencies
- Cultivate innovation – Contributing independently.
- Customer focus – Contributing independently.
- Drives results – Contributing independently.
- Collaborates – Contributing independently.
- Being resilient – Contributing independently
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