Gauteng: SALES REPRESENTATIVE posted by Execustaff South Africa (Pty) Ltd

• Matric/Grade 12.
• Minimum of 5 years of sales experience in a related field
• Minimum of 5 years technical experience
• Driver’s license
• Willingness and ability to travel
• Excellent computer skills with proficiency in MS office and B.C./SAP
• Strong sales ability
• Product knowledge
• Proven track record in sales
• Knowledge of the mining industry

GENERAL :

• Maintain the existing customer base and to bring in new business in the allocated territory with the goal of increasing revenue and growing market share.
• Promote the brand by achieving excellent customer satisfaction results through superior service and offering solutions to overcome the customers challenges.
• Build the company’s reputation in the market by conducting business in a professional manner, utilising your superior sales skills and technical knowledge to build a strong relationship with key stakeholders.
• Continually grow your product knowledge of company equipment and understand the market dynamics and technological advancements to be able to identify new opportunities.

DUTIES AND RESPONSIBILITIES:

Customer Maintenance:

• Ensure that the customers are seen on a regular basis within the call cycle using tools to plan effectively.
• These calls are to cover general issues as well as updates on the company’s services.
• New business potential to be investigated at all existing customers.
• A weekly report detailing customer visits and activities should be submitted weekly.

Customer Data Base:

• All new customer accounts opened, and all existing accounts must have a full power base identification by position, detailing the individuals and reporting structure and delegations of authority applicable per customer business unit.

Customer Fleet Information:

• Update customer fleet population and status including Underground Products and Competitor.
• Update product hours to assist with forecasting analysis for parts and components supply, repairs, rebuilds and product replacement.

New Business:

• Responsible to source, plan and obtain new business in the territory linked to parts, equipment and services.
• New business development focus at specific identified customers should be supported with agreed activities and targets.

Customer Care:

• Demonstrate commitment to customer care, ensuring that customer queries and needs are addressed promptly and to their satisfaction.
• The urgency and implied needs of the customer should be interpreted and communicated effectively, be it internally and/or externally, to find timeously solutions.

Customer Complaints:

• Where necessary, to ensure that customer complaints and claims are treated as priority and resolved to everyone’s satisfaction.
• Evaluate complaints daily and escalate any serious complaints to the Branch Manager.
• Investigate regular service failures and escalate to the relevant department heads.

Warranty Claims:

•  Ensure that the correct Warranty Procedures are followed and executed timeously to safeguard the company.
•  Ensure the customer receives feedback and recommendations to improve future performance.
•  Critically analyse sales data to measure specific performance and identify opportunities.

Sales Analysis:

• Analyse on a weekly and monthly basis the sales figures and demonstrate a clear and solid understanding of the figures coming out of the territory to identify areas where we need to improve.
• These figures are to be always kept on record in the Service Centre.

Sales Activities:

• Determine customers specific technical and application needs and suggest appropriate solutions explaining complex technical concepts in a way they can easily understand.
• Underground visits are required to perform application analysis and provide technical supports as well as support R&D projects.
• Build report with the customer through continuous support activities.
• Keep customers informed about new products and technical updates, compiling proposals and reports related to these.
• Participate in Customer Planning Meetings to gather information to contribute to forecasting.
• Follow up on open orders, Quotes/Proposals, Repairs and Rebuilds.
• Participate in events and other marketing activities.
• Manage and participate in field validation testing ensuring control and performance measures and feedback processes are in place and executed.
• Do fault finding and root cause analysis where required.
• Follow the change management process to ensure changes, updates and upgrade solutions are recorded, communicated and implemented.
• Work closely with other sales teams to efficiently cover sales activities in the region.
• Work closely with support teams to promote effective and efficient aftermarket support.
• Participate in training activities to upskill our customers and internal team.

Targets:

• You are expected to achieve the Annual Sales Targets for your specific products and to collaborate with other teams t contribute toward achieving company targets.
• Achieve margin targets set.
• Understand customer budgets, expansions, projects, and operations to identify opportunities and understand risks.

Customer Communication:

• Verbal and written (proposals/letters) communication to the customer must always be of a high standard and able to conduct a formal presentation to customers.

 Administration and Information Management:

• Accurately populate and maintain records required for the position in the approved formats:
• Maintain records for such periods as required by legislation, while ensuring accessibility and easy reference.
• Ensure that all administration is done timeously, correctly and accurately with due concern to delegation of authority with regards to Quotes, Invoicing, GRN’s and other relevant documentation
• Communication effectively to expedite the dissemination of information as required for the position.

 Spares Parts Forward Planning:

• Assisting Stores to ensure correct stock levels are kept supporting relevant products.
• Assisting Stores to order and stock correct items for new coming machines in affected areas.

Service and Repairs Forecasting:

• Liaise with customers to understand service schedules, planning the availability of appropriate service kits and parts as needed.
• Collaborate to maintain adequate stock levels for all planned major repairs for responsible product range.

Component Repairs:

• Drive efforts to secure new repair business.
• Oversee all aspects of repair operations.
• Manage existing repair business and promote ongoing growth.