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George: Bookings / Warranty Clerk posted by The Talent Room

George: Bookings / Warranty Clerk posted by The Talent Room

Posted on 2025-07-15 00:00:00

Employer The Talent Room
Category Automotive Service
Location Western Cape  / George

Job Summary

Job Purpose:

To manage customer service bookings and handle all warranty claims in accordance with manufacturer and dealership standards. Ensures accurate record-keeping, timely processing of claims, and a smooth booking process to maximize customer satisfaction and service department efficiency.

Key Responsibilities: Bookings Clerk Duties:

  • Handle all incoming service booking calls and emails.

  • Schedule and confirm service appointments efficiently using DMS (Dealer Management System).

  • Coordinate customer needs with workshop capacity and technician availability.

  • Confirm required parts and special tools in advance of appointments.

  • Maintain accurate records of customer information and vehicle history.

  • Provide customers with relevant service advice, costs, and booking confirmations.

  • Follow up with customers on post-service satisfaction and rescheduling.

Warranty Clerk Duties:

  • Accurately prepare and submit warranty claims to manufacturers or warranty providers.

  • Ensure all warranty documentation is complete, correct, and submitted on time.

  • Monitor and track outstanding claims and process rejections or adjustments as needed.

  • Liaise with service advisors, technicians, and manufacturers regarding warranty policies and procedures.

  • Keep updated on manufacturer bulletins and warranty policies.

  • Maintain an organized warranty claims log and supporting documentation.

  • Report warranty trends to management for quality control and follow-up.

Minimum Requirements:

  • Matric / Grade 12

  • At least 23 years experience in a similar role within the motor dealership environment

  • Experience working with Dealer Management Systems (e.g., Pinnacle, Kerridge, Evolve)

  • Sound knowledge of manufacturer warranty policies and procedures

  • Strong administrative and organizational skills

  • Excellent communication skills (verbal and written)

  • Customer-focused with strong interpersonal abilities

  • Attention to detail and deadline-driven

Click Go Apply to apply online!


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