George: Call Centre Agent posted by The Talent Room

• Handle inbound and outbound client calls in a professional manner
• Assist customers with policy queries, product information, and cover explanations
• Process policy changes, cancellations, and updates on CRM systems
• Follow up on outstanding documents and client requests
• Capture accurate client details and maintain customer records
• Provide quotes (if licensed/qualified) and generate leads for sales teams
• Meet daily productivity and quality targets
• Resolve customer issues and escalate when necessary

Requirements:

• Grade 12 / Matric
• Minimum 1–2 years Call Centre or Customer Service experience (insurance experience an advantage)
• Excellent communication skills – verbal & written
• Computer literate with strong typing & CRM system skills
• Ability to work under pressure and handle high call volumes
• Patient, client-centred and professional phone etiquette

Working Hours:

• Monday to Friday 7h30 – 17h00
• Every 2nd Saturday – 8h30 – 13h30
• Training provided

Please note only candidates that meet the minimum requirements will be considered.  

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website: www.********.co.za