• Attend to all customer requirements, including quotations, invoicing, credit notes, and feedback.
• Process orders, quotations, and manual delivery notes accurately and timeously.
• Take full responsibility for cash collected, EFTs, and speed point transactions.
• Resolve queries relating to pricing, back orders, credit notes, and goods returned.
• Answer incoming calls professionally, ensuring timeous communication.
• Assist with bi-monthly stock counts.
• Ensure compliance with company procedures for all cash transactions.
• Support the Operations Manager with buy-outs and capturing stock into the ERP system.
• Provide excellent customer service, ensuring expectations are managed effectively.
• Build technical knowledge of internal systems and work towards Starfront proficiency.
• Assist with market research to identify product opportunities and enhancements.
• Maintain an efficient filing system for quick document retrieval.
• Work proactively with the Operations Manager to ensure smooth branch operations.
• Adhere to housekeeping and safety regulations as part of company improvement programs.
• Assist with risk management strategies to mitigate cash losses; ensure timely banking in line with internal controls.
• Support branch operations with ad hoc tasks as required.
• Follow all Standard Operating Procedures and company policies.

Qualification & Requirements:

• Minimum 2–3 years’ experience in a customer-facing role.
• Strong accuracy in handling cash, figures, and quotes with an aptitude for administration.
• Computer literacy essential, with proficiency in MS Word and Excel.
• Exposure to ERP systems (e.g., Syspro) and design/order entry software (e.g., Starfront) will be advantageous.