Job Description
- Full administrative support for all franchise operations
- Managing and maintaining accurate records, files, and documentation across franchises
- Coordinating correspondence, emails, and telephone communications
- Preparing reports, schedules, and operational documentation for management
- Assisting with HR administration including employee records, onboarding documentation, and leave tracking
- Ensuring compliance with internal processes and hospitality operational standards
- Supporting franchise managers with day-to-day administrative requirements
- Travel between franchise locations when required
Minimum Requirements
- Proven experience as an Office Administrator, preferably within hospitality, retail, or multi-site environments
- Strong administrative capability across all aspects of office management
- Exceptional organisational and time management skills
- High attention to detail and accuracy
- Ability to work independently and manage multiple priorities
- Valid driver’s licence and own reliable vehicle (non-negotiable)
- Proficient in MS Office (Word, Excel, Outlook); experience with hospitality or POS systems advantageous
- Willingness and ability to work weekends and public holidays
Personal Attributes
- Highly organised and structured
- Proactive, dependable, and results-driven
- Able to work under pressure in a fast-paced hospitality environment
- Professional, discreet, and trustworthy
- Adaptable with strong problem-solving skills
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