Job Description
Overview:
A company is seeking a Quality Coordinator – retail environment to ensure that all products, processes, and customer service standards meet the companys quality and compliance requirements. This role focuses on monitoring product quality, store operations, supplier performance, and adherence to health, safety, and customer satisfaction standards.
Key Duties and Responsibilities:
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Develop, implement, and maintain quality control procedures for retail operations.
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Conduct regular audits of stores, stockrooms, and display areas to ensure compliance with company standards.
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Monitor product quality from suppliers and coordinate with procurement teams to address any quality issues.
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Track and report on customer complaints, returns, and defects to identify root causes and improvement opportunities.
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Maintain quality documentation, inspection records, and compliance reports.
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Support training initiatives to ensure store staff understand and follow quality and safety protocols.
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Collaborate with supply chain and merchandising departments to ensure product consistency and quality assurance throughout the retail network.
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Assist in preparing for external audits and inspections.
Skills and Competencies:
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Strong attention to detail and analytical skills.
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Excellent communication and interpersonal abilities.
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Knowledge of retail operations, stock control, and customer service standards.
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Understanding of quality assurance systems (e.g., ISO standards or internal QA frameworks).
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Proficiency in reporting, data analysis, and Microsoft Office applications.
Qualifications and Experience:
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Diploma or degree in Quality Management, Retail Management, or related field.
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24 years of experience in retail quality assurance, operations, or auditing.
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Experience with compliance or health and safety systems is advantageous.
About Retail Wholesale Jobs in Gauteng
The retail wholesale sector is a dynamic field in Gauteng, South Africa, with a strong demand for skilled and motivated professionals. Typically, this industry is characterized by fast-paced and competitive environments, requiring adaptability and strong interpersonal skills. Generally, career advancement opportunities are available for those willing to develop their expertise and take on new challenges.
Salaries for retail wholesale positions can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may fall within the R20 000 – R40 000 per month range, while more senior positions can command salaries of R50 000 – R100 000 per month or more. However, it’s essential to note that actual salaries can differ significantly based on individual circumstances and industry standards.
Common skills required for retail wholesale roles include excellent communication and interpersonal skills, the ability to work well under pressure, strong analytical and problem-solving skills, and attention to detail. Typically, a degree in business management or a related field is preferred, although not always necessary. Proficiency in Microsoft Office Suite software and experience with inventory management systems are also highly valued.
Retail wholesale positions can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. Commonly, companies in these sectors require staff to manage stock levels, process orders, and maintain customer relationships. Other common roles include logistics and supply chain management, purchasing and procurement, and sales and marketing.
Career development opportunities abound for those working in retail wholesale. Typically, progression paths may involve taking on leadership or supervisory roles, specializing in a particular area of expertise, or moving into related fields such as project management or consulting. Generally, experience and continuous professional development are essential for advancing in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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